Starbucks — Restaurant in Costa Mesa

Never have I been treated as poorly at any business in my life as I was at this location. I was in California visiting family and friends for a week and was staying in a local Hotel. The room I was in had a broken AC unit so I asked to switch. They wouldn't have another room available for 2 hours, so I decided I would invite a friend to grab a cup of coffee and pass the time as Starbucks was across the street from me. I left all my luggage in the lobby, only bringing my laptop, swim attire, and snacks as we discussed possibly going to the beach afterwards. I walked across the street to the starbucks and arrived about 10 minutes before my friend. I bought a cup of coffee and a water and sat on the outside patio with the few things I brought for the beach (in 2 small grocery bags). I was catching a glare on my laptop and asked a gentleman at another table with open seats that was put of the direct sunlight if it's ok for me to sit there, which he says yes. He introduces himself and we exchange formalities. About 5 minutes go by and another gentleman arrives at the table. I again exchange formalities and resume what I was doing. They proceed to step away and ask if I can keep an eye on their stuff, which I said yes as it seemed inconsequential.

An employee comes out about 2 minutes later asking if all this stuff belongs to me, to which I respond no, only the two small grocery bags at my feet. My friend arrives minutes later, and sits down at the table. We chat for no more than a minute before he heads inside to buy an ice coffee. While he is in line the two gentleman who asked me to watch their stuff come back. My friend comes back and sits down, and seeing them at the table politely introduces himself and makes small talk briefly before we get back to our conversation. One of the men leaves his stuff again and goes inside. I've been here for at most 15 minutes at this point, my friend for 5.

The man whose table I asked to sit at comes back after 5 minutes and both him and his friend leave. After they leave we proceed to acknowledge that they were strange and I mention how i was about to just move tables before they left on their own. We proceed to talk for about 5 minutes before a police officer arrives out of nowhere and asks how long we have been there because STARBUCKS CALLED AND WANTS US ESCORTED OFF THE PREMISE IMMED8ATELY. I explain I've been here about 25 minutes at most and my friend maybe 10-15, explaining he is probably looking for the two gentleman who had left. He says they want us gone and has no clue why.

We left without issue as we were headed to the beach anyways, simply confused and with the express intent to leave these reviews and contact corporate. Where does a place get off taking our money and proceeding to have us escorted off the property like criminals without reason, or let alone speaking to either of us first? I would have asked for a refund if I didn't think the situation would have escalated and become a bigger scene. I've never in my life experienced such flagrant disregard for a customer from a company You should be ashamed of yourselves as a company. I'll be demanding a refund before my vacation is done. Its not about the 6 dollars, it's about the principal. We didn't so much as speak to a staff member or a fellow customer in a way that would warrant a request from management to leave let alone the police showing up. We were not loud or unruly. We were not there for a long period of time, or even an extended amount of time. We were not abusing amenities provided at the location or there without being a customer.

This is getting taken to whatever level necessary to recieve a full refund, a...

Love Starbucks... However if the barista is telling you that the bathrooms aren't working... With a smirk on her face, I'm beginning to wonder what's going on. Usually Starbucks staff is super friendly, this lady was just happy to tell us that we can't use the bathroom... No apology or any indication that she regrets to have to tell us this information. No signs that the bathrooms are out of commission either...Would have happily driven to next Starbucks and ordered my drinks and used the facilities there. Will not be coming back to this...

Jimmy who works at the Newport Avenue would not give me my recommended drink of which I ordered a iced caramel Brulé latte it was the worst service I had ever received here at this Starbucks I was treated like I lied and that your app did not do something wrong I didn’t have time to make a fuss so I went ahead and took the wrong order drink and asked it to be made ice and they wouldn’t make it for me worst service ever Jimmy...