KFC — Restaurant in Covington

If I could give a zero star rating I would. This is the absolute worst fast food chain I’ve ever been to. Every employee that ever assisted always has been incredibly rude and appears to be miserable. This is the seconds and last time I will ever come to this location. Today I was informed that the card reader was not working so I must pay cash. I told the girl no problem I have cash. Then she proceeded to be quiet so I asked “may I order now “she repeated herself to say we can’t take card only cash. I informed her that I understood that the first time she said it and that was not an issue. I proceeded to place my order which everything that I said to her, she would repeat back to me, snarky asking redundant questions. Clearly annoyed by my canter, but given my short break, I needed to order quickly and get back to work. When I get to the window, I’m given my order , which of course was made incorrectly, but I chose not to point out as again- I’m in a hurry. She gave me the total of $10 even which didn’t make sense to me so I waited for the receipt. After receiving my food, I asked for the receipt and I was told to hold on. Then a very large woman Comes to the window to tell me that I was NOT getting a receipt that she gave me a discount on food ($5 famous bowl and $3.70 slushee) that I wouldn’t get a receipt so I just needed to be happy with my order. I told her that’s not how the real world works, and given that this was a business expense from my company I obviously have to have all receipt’s. She then repeated herself loudly stating that I would not be getting one so I told her to go ahead and take her food back and give me my money back because without a receipt I do not want the order. Unprofessional rude and very unhygienic. It would be nice if a corporate company would actually pay attention to these reviews and do something about it. And yes, I did...

Lets update. 5/7/17: Their hours are till 10pm week-days. I was running late but not the type of person to scrap thru the door at last second (LAST IN 2MINS.) wt them turning the key behind me. NOPE...But this night It was 9:51pm when I grabbed THE DOOR. It was LOCKED. NOT good. Now I've worked retail, I've had to sweep floors and vacuum, and management wants us gone as soon as possible, or employee eggerness, I get it as a former asst. manager, but this was just TOO soon for a place that also has latenight drive up for TACO BELL products they sell, but I normally walk inside order, use the restroom after I order, or grab a little extra honey and salt and pepper for my sides and then I'm gone. So, BE FORE WARNED! ORIG ENTRY: The staff works hard and fairly happy, but sometimes too fast and with medium turn-over of young people, not completely trained, confuse my orders 35% of the time, for just me! Food is cooked and tastes fine (except on 5/9/17 where the cooking oil after taste was just unpleasent. Gonna be watching that.) The confusion by their inattentiveness, causes missed order accuracy. Leaving my extra ordered legs, desserts, or an additional Taco Bell product at this combi restruant. Some foreign workers (various countries) have mis-communications wt cust., but usually stay steady and they are not condisending and the order will be almost/most accurate. Most are trying hard, usually attentive and learning. I've seen the poor ones "missing" the next time I come. Still good, clean place to eat with "Single" separate GENDER bathrooms. I GO...

update had a conversation with manager when he came to bring my hot fried he was pleasant and apologized however the young kids there need training baaaad. So rude! ***They are always rude from the young workers to the rude older man who works here, my food is never hot when I come here they rush you in line. My bag came to me today ripped in half. I asked for hot fries because mine were not even close to Luke warm they rudely told me to wait and I said I prefer to watch my food because who knows what they would do to my food they told me no and were extremely rude. I hate to feel like this but either it’s lack of customer service or they hire anyone. It’s mostly young teens but they are the worst customer service and mediocre food. Last time coming here and I will be filing a complaint Yhey are so bad for business KFC check this...