Big Louie's Bar and Grill — Restaurant in Crystal

I've been to Big Louie's several times. Arguably, I should have left a review before this one. Up until tonight, the service has always been excellent and the food has been good.

I just had an extremely negative experience at Big Louie's, which motivated me to write this review. It was closing time. I had been at the bar for a few hours. I had a glass of almost finished beer in front of me.

Out of nowhere, a man who I recognized as the doorman, who I had not even interacted with besides showing him my ID, came up to me from behind the bar and said, "Hey, buddy, I need you to finish your drink."

I was honestly pretty caught off guard, and a bit shell shocked by the urgency of it and peeved at the rudeness required to call a paying customer (and a grown adult) "buddy," in such a condescending tone of voice, as though he considered himself the adult in the room, talking down to a child. I responded and said, "Well, yeah, I intend to," and without missing a beat, he said, "Yeah, I mean I need you to pick up the pace," and then he immediately scurried off

Again, I was floored. And confused. And especially so, because there was a group of people also at the bar who had drinks and he had not said a single word to any of them about finishing their drinks.

I meant to talk to him about it, but he immediately disappeared and I never saw him afterwards.

I was able to speak to an actual bartender about it -- a woman who I have seen several times before and who has always given exemplary customer service, and who tonight did the right thing and gave an "all call" to the entire bar to finish our drinks-- and she was very apologetic for him. She said that he was only behind the bar for stocking, since they were closing, and he "wasn't used to" interacting with patrons, to which I questioned, "Well, why let him behind the bar, then? And if he must be behind the bar, why does he need to interact with customers?"

I pointed out to her that I was the only person who had received an admonishment from him. She was apologetic about that, as well...it turns out that a few of the other patrons were employees (cooks) but a few of the others were just regular guests, like me.

In my opinion, this entire interaction would have NEVER happened if somebody who was not trained in customer service and completely inept at it had not been permitted behind the bar and told to interact with the customers. This gentleman should have been in the role in which he was most comfortable (taking IDs at the door) and not put in a position where his flippant attitude might be off putting to patrons. The bartender seemed to know that he had a propensity for being terse and rude with customers, which tells me that he has done this before.

So why is he still allowed behind the bar in the first place? 🤔

I am not sure if I will be back to Big Louie's, because of this. I was a loyal customer before, but this was honestly a shocking and off putting experience for me.

If a manager or owner at Big Louie's would like to discuss this issue with me and try to find a resolution, I am willing to talk to them.

For now, I have to give them a 1 for customer service because of this, and would honestly give them a...

TL;DR: Overall great experience all around. Food and service were great all for a perfectly reasonably price.

Service: Small lunch crowd so I was concerned service would be really slow, but I was greated, seated, and immediately attended to by a very friendly waitress who would belt out song lyrics in between tables which just made the experience that much better.

Food: ordered Skippy Burger which came with Steak Fries . From order to delivery was about 13 minutes, which was great for sneaking away for lunch burger came with pickles on the peanut butter instead of on the side so if you don't like pickles like me, make sure to specifically ask for their omission. Lots of peanut butter (as it should be) to go around so I still had an appropriate amount after ridding the burger of the pickle juice. Prepared medium-well and overall excellent. steak fries are not my thing but were well prepared, they do have options like chips and would probably go for those next time.

Overall a great experience and I expect I'll be back...

We went to Big Louies in Crystal this Sunday to watch the game. We have been going to Big Louies on and off for the last 4 years for football. We are dallas cowboys fans. My husband, myself, and my Daughter we looking to have some fun meet friends and have a couple beers and stay for a couple of hours. They we showing the cowboys game on one television set and the place was dead. The only place available to sit by the tv ( because the tv was in the corner) was a two seater table that wasn't big enough even to throw a chair on the end. So I asked the Manager if we could switch the tv to another tv in the dining room because it was empty. She treated us like trash. She said that she had it set and would switch it around. so we walked out. I will NEVER go there again!! We went to Broadway pizza and were treated like gold. I think I am going to call and speak with the owner. I can't believe it was that...