Chipotle Mexican Grill — Restaurant in Culver City

Located right next to the new Trader Joe's and California Fish Grill in Fox Hills, Chipotle had its long awaited grand opening today!

Now, I know what you might be thinking, "Isn't there another Chipotle inside the Fox Hills Mall food court next door that has really bad Yelp reviews? Don't they roughly share a parking lot?" Why yes, there is. For now, there are two Chipotles within .2 miles of each other in Fox Hills #jeopardytrivia.

While parking is insane right now with the holidays, this standalone, non-food court Chipotle should let you get your fix without having to step inside the mall. Once the holidays are over, the lot will be a lot more sane. From a food perspective, it's Chipotle. As a chain, you should know what to expect. Note: this location isn't serving margaritas like select Chipotles.

Inside, this is one of the smaller Chipotles that I've been to, much smaller than the Culver City location on Sepulveda or the location off the Rosecrans exit in Hawthorne. It kind of feels like what quick serve restaurants are like in New York City, not that this is a bad thing. There's seven single stool spots along the window, a handful of 4 person tables, and a high table seating area immediately when you enter. They're being efficient with the space, but I could see it getting crazy if this location becomes a big hit.

With its parking lot and friendly staff, it's still a good Chipotle and a welcome option compared to the not great food court version, albeit a small one. Since this is literally Day 1, it does feel like some decor is missing. In fact, it's one of the most minimalist Chipotles I've ever been to. When you walk in, look to the right at the big empty wall or the tile wall in front of you. It seems like there should be something there to match other Chipotles, but maybe it'll go in later if at all. It's no big deal, but see if you notice.

With Starbucks, California Fish Grill, Trader Joe's, and now this Chipotle rounding it all out, this turned out to be a pretty sweet quick serve/food/snack/strip mall. Welcome to the...

Absolute worst here, employees see me trying to pick up food. An apparent shift leader walks by me, sees me and then starts filling in some words on a paper. Completely ignores me, and yells “Wellness check!” No employee responds to her. I know she knows I’m waiting for someone to help me pick up an order. Leaves and I’m left standing there, ignored. For 10 mins employees see me and don’t ask what I’m there for so I try and find someone to help me.

A girl who wasn’t in uniform starts writing on some paper in the delivery pick up area so I ask her, “hey can you see if my delivery pick up is ready?” She then responds, “what’s the name of the order?” I tell her the name, she then looks at the order… I see her looking at it and her response was. “Oh I’m not clocked in so I can’t give you the order”. So I ask her “can you find someone who can because I’ve been standing here waiting for someone to help me”. Ignores me and then walks off, while my order is READY. A couple of more minutes go by while I’m still standing there now getting frustrated because I know my order is ready, I’ve been waiting for like 15 mins now and no one is worried about helping me and why I’m standing there waiting by the register. Then a random employee at the opposite side of the building working in the kitchen comes over to help me. Asks me for the name of the order and then hands it to me immediately. So I was waiting 15+ mins for an order that was already finished. What a joke!

Completely disgusting how these workers work here. 0 idea on how to work in customer service. The leader or whoever it was does not care about her job, you can see it in her attitude and face and her unwillingness to help customers or patrons inside.

A lady walks in asking for drink carriers, she gets completely ignored and this poor girl working behind the counter serving guests alone by herself when I see multiple employees walking in moseying along with no urgency. It’s sad really. They need to fix this place up, get a bunch of new employees or new leadership cause...

Asked for a bowl with the tortilla underneath, and then charged me extra. I asked why, since it's the same price as a burrito, and the response was "that's just what we do".

I then asked for a cheese quesadilla with pork on the side. Apparently, it's not possible to order just that. I had to purchase a meal with two sides, and then they charged me for a chicken quesadilla PLUS a side of pork, that meal totally $11.80 pre tax.

Service was horrible, food was cold, and the tortilla was basically inedible/stale/hard.

I've been eating at chipotle for what, 15 ish years now, and I've never had an experience like this. I'm over chipotle entirely at this point. If this is how they do business, I'm not about it.

I called when I got home, and apparently I was speaking to the manager, so I asked to speak to the general manager, and she hung up on me.

There is too much competition for you to be so petty and...