Don Chuy's Mexican Restaurant — Restaurant in Culver City

One of the worst experiences I’ve ever had in a restaurant. I came to visit my sister who I haven’t seen in eight years. We met at Don Chuy‘s. As soon as we walked in the door they saw my sister with her service dog and immediately told her that she cannot bring the dog in, when my sister told them that the dog was a service dog, they basically said she was lying and demanded we show them paperwork. Even though my sister does have paperwork she refuses to show them because this is against Her rights. And she knows the law. Unfortunately, the owners of this restaurant do not know the law. I suggest they read up on it. You cannot ask for paperwork! You are legally only allowed to ask two questions. If the dog is a service dog and what service they perform, that is it. You can do a simple Google search to find the information. Then the owner came over and told us he would allow it “ this time”. I wish we would’ve just left because this whole situation was embarrassing and uncomfortable and of course the service was horrible. They took forever to come over and even bring us water then another 20 minutes for them to come over and take our order and after they brought the food they never checked on us. Then after we were done eating, another 20 minutes waiting for them to bring the check. The whole time we were there the owner sat at a table with possibly family or friends, I’m not sure which, but they stared at us and talked about us the entire time. One of the people at the table kept pointing over at us, ruined my whole time with my sister. The food was not good at all, some of the worst Mexican food I’ve ever had and I wish we would have left and not eaten here at all. I’ve been in the restaurant business for over 30 years and I tip 30%. The server really lost out on that one. All he had to do was just be the slightest bit kind. This was a clear case of discrimination. Definitely won’t be back, obviously, and thinking about contacting a lawyer. You better go and read the law before you get sued and lose...

Hey guys so my experience was very interesting it was a Sunday morning i had a hangover i went out the night before to celebrate my promotion...i called and ordered a pozole with horchata but when i arrived i realized i didnt have my card...i had left it at the bar🙈😂....Don Chuys son assisted me at the moment i didnt know he was his son...well let me tell you guys this guy was so mice he understood and trusted me to come back he actually let me keep the order without even knowing me...he could of said sorry..he risked getting in trouble for me...i have to say that guy is a very good hearted hardworker not only that this place was clean and the staff were very nice...i had a pleasure of meeting his dad the next day i returned to pay them for the huge favor he did for me..if he wouldnt of done that i would of been sick at work till 10pm it would of been a long rough day..the foid was on point the horchata was not too sweet i also purchased tacos the next day not greasy good portion of food..they never forget the chips amd salsa all utencils were in my bag..parking is small but not super small...I reccomend this restaurant for their food and great customer service i will be returning as a mattet of fact i just ordered Birria..Special Thank you to Don Chuys son you are one a kind keep the good work and thank you so much for helping me when...

First time eating here and I’m never going back again. My family had reservations for a small party at 1 p.m. and they were five minutes late. I asked the old lady (who must be one of the owners) at the reception area if the party was here and she said rudely “No, They're late.” So I decided to take my elderly grandfather to the bathroom and the old lady started talking in crap under her breath in Spanish about me leading my Grandpa to the bathroom. Her overall service and mannerisms were rude as soon as you walk in and God forbid you ask her a question.

The food was not great. It took over 45 min to even order food and another 45 to receive it. The meat was dry and there’s no flavor or sauce to anything. Their soda machine was broken so we had to pay per glass bottle refill. The tables were sticky and I wanted to hurry up and get out of there. I feel as if I wasted my time and money coming here....