Dainty Cuisine 珍味美食 — Restaurant in Cupertino

I was next in the line and saw everything. The customer was upset over a credit card refund from food returned a week ago. The manager patiently explained the refund process, demoted it on her phone, printed a receipt as proof, and suggested disputing with the bank if needed.No cash was touched, and no one poked fingers in food, the customer didn't order anything this time, so no food was handle by the manager. A staff member prepared other orders separately. Twisting helpful service into fake hygiene claims is disappointing. The manager was professional and kind. Great staff, fresh food. I 'll...

there is a middle-aged female server here who speaks good English and fluent in Chinese, she adjusts her attitude based on the person-sometimes smilling, sometimes looking fierce. When I asked about the lunch box meal, she refused to answer verbally and instead waved over a sign or pointed to the advertisment above. The dishes in the two lunch boxes were much fewer than usual. This rude and unhelpful person, I would never buy food here again with her around.

By the way, it was not busy at all when this bad employee service me, there is no excuses for her to treat customer like...

Dainty cuisine’s chive pancakes and Shanghai fresh meat buns are absolutely delicious! I had ordered them yesterday, it amazing—thin, crispy skin with a generous filling, bursting with flavor in every bite, not greasy at all, with just the right amount of savory goodness. The front desk service is warm and welcoming, and I highly recommend it to anyone! Also the fresh meat buns, I satisfy in every steaming hot bite! The salty rice balls are also a pleasant surprise, with super crispy fried dough sticks and a flavor that makes them the perfect...