Taco Bell — Restaurant in Cutler Bay

I Would like to let the company know we receive outstanding service at this location today twice in one day we went early in today around 11ish am and and then at 3:55pm we saw Sahily had very grate customer service at the drive-thru and multitasking the front count customers with helping a customer to place their orders on the Keyios station, We saw Sahily so thankful to another customer for the business who was waiting for his order patiently and she gave him a small cup for free for his wait. I also want to recognize Yanara as well for her wonderful customer to us in making sure to help us right away when they did not see the cash order pending to ask us if we needed help. Want to recognize ALL team members that worked this day for their outstanding work in making sure our order was 100% on point and I'm truly grateful for the service today a this location 004258 Thank You! I am hoping to receiving it once again in the future. I've been at another location closer to me and always they would mess up our order and I would find out always once I reach our home to know it was the wrong order. I stop going to that location now cause on all the times we went every time our order got mess up and never any good service their everyone is to the back and no one ever is helping customer who is waiting for service in the front. Hope the management give the recognize for the hard work and outstanding service to the team at location 004258 . Keep up the...

This was a while ago, maybe 2014. We have not been back to this location since. We went through the drive-thru and made our order. The person on the mic was distracted and kinda rude. When we got to the window they had the order wrong. I thought they had fixed it, but then they charged the wrong amount. I drove to the door and came in and asked for a refund. So I ask to see the manager. They said the manager was busy. I said I would wait. The assistant manager yelled out from the back of the store that they were not going to fix it or give me a refund. I ask them to come out and speak to me, they responded with "We have already called the police." I said ok then. So after all this mess, I don't have my food, they won't refund my money and the police were called... I called the corporate office and they seemed to think that the manager was out of line, and the wanted to give me a free meal there. I told the person on the phone that we were never going back to this location, not even for...

Disappointed. Came in on 8/31/2022, was immediately asked to use kiosk. Placed my order and while waiting, I went to get sauces and utensils. Disgusted by the up keep here. The sauce stand was a mess. The soda counter was dirty with soda splashes. I get my meal and look for a table. Not one table was clean. I had to clean my table. I go to the restroom to wash my hands. Both restrooms out of order. Yeah, okay. I go to get utensils and they only had knives. The lady behind the counter is watching me. Now I ask for a spoon. She says right there. I said I looked, no spoon or fork or spork. Just knives. She says "then no". She did not even look anywhere behind the counter. I then took the opportunity to report the dirty tables and how bad the lobby floor is. The woman just gave me a dead stare then rattled off orders for the lobby to be cleaned. This is the last time I come to this...