Staples — Local services in Cutler Bay

I am posting to express my disappointment and frustration with the poor service I received during my visit to the copy center department at this location. I simply wanted to make 10 copies and the associate was uninterested in assisting me. The wait was excessive as I was the only person waiting to be assisted. When she approached me , I didn't even received a welcoming approach. I requested to have a few copies. She immediately said that I needed to make the copies at the self service copy machines. I requested the full service option, how I normally do in my past visits, where they actually will make the copies behind the counter and she declined to do so. She insisted that I make the copies at the self service with a bad attitude. Due to her attitude I requested a manager (Lina). After waiting 5 minutes for the Manager, Lina approached me and said "What happened?" Without even introducing her self in a professional manner. Not even a, How can I help you. Immediately noticed the same attitude the associate gave me. She said they couldn't provide me the full service option because it was less than 40 copies and needed to use the self service option. I expressed to her that I've been a customer for the past years and always used the full service option. The manager had an disinterested attitude toward my request and refused to assist me. Had no empathy what's so ever. Im trusting that someone from upper management will get the opportunity to read this post because I was both shocked and disappointed to have received such treatment. I'm sure that this is not the way retail location does business and that someone from upper management will mention to their...

Reasonable prices. Plenty of parking. I usually find what I'm seeking here.

To make a double sided copy, it's $.23, but I can do it at the public library for $.20. Of course, the paper at Staples is sturdier, so it's worth the few cents if I have to make music staff sheets or brochures.

The customer service is hit or miss. Some employees are really friendly and helpful while others talk as if they were asking for a noogie. For example, I placed an order for a workbook a couple of weeks ago. There was some miscommunication because I never got a call from the store to let me know of its arrival. I called this store (#1778) and talked to a woman who, upon learning that I hadn't paid for the book yet, said in an obnoxiously nasal tone, "You have to Paaaaaaayyy for the book, Ma'am."

I have to do no such thing, ha! How about I take my business up the road to Get Smart, where I don't have to Paaaaaaayyy for anything if I don't have my hands on it, where the extra dollar that they charge is worth the customer service?

They have a nice selection of washi tape and fashion spiral bound notebooks. And that's all I have to...

This Staples location has been my go-to due to its comprehensive offerings, but Nora's behavior in the printing section was subpar. She displayed indifference toward assisting me and two non-English speakers with printing needs. The two non- English speakers, asked Nora for help and she simply told them that this was a self serving department. One of the non-English speakers continue to explain they didn’t understand the printers and needed her help. She simply brushed them off. Fortunately, another employee provided expert guidance on self-service printing to the two non- English speakers and addressed the discoloration issue promptly that I was having. Given Nora's supervisory role( when asked what her position was), her lack of support was concerning, leading me to inform a store supervisor and request corporate or HR involvement, as this may not be the first instance of...