Charleys Cheesesteaks and Wings — Restaurant in Cypress

The service at this location sucks. Long story short, if you place an order and do not get what you ask for, its your problem not theirs. I came in tonight and ordered 2 combo meals, repeated my order several times, and even made sure to use "combo" when ordering. Well, they only charged me for 1 combo, 1 sandwich and one drink. I proceeded to tell the GM, Tomi, that my order was wrong in which he replied I wasn't charged so technically there is nothing wrong with my order. At this point I'm now frustrated that I have to keep explaining to him what I ordered vs what I was charged for so I asked for a refund. He tells me there is a no refund policy. I asked him where does it state their no refund policy. He then tells me that its his choice and he could IF it was a bigger issue. SMH I guess I'm not seen as a regular paying customer. In all I left with no food and no refund. So, now I have to wait for the transaction to clear to file a dispute and contact the BBB, all unnecessary

Edit: AfterI contacted the BBB who hit a dead end because the owner refused to respond, I reached out to my bank. I sent in video proof of return and after 30 day of investigation the charge was overturned and monies returned to my account. I’ve never had an establishment try to blatantly steal from me. Beware they are more concerned with their inventory than doing right by...

A MUST READ! Who ever this manager is! RUN FROM HIM! They gave me cold a$$ food talking about that’s how they food comes! Please! CLOSE THIS PLACE DOWN! It’s horrible! He tried to give me a hard time about a refund! I don’t want no cold food I paid $15.00 for! He goes though and tries to inspect the food! LIKE U WEIRD OH! Why are you debating me about food I watched you pull from the grease 10 mins ago and it’s been sitting there and I specially ASK FOR FRESH FOOD!!! To go though and inspect each item to intimidate me to not get a refund! Very very weird vibes!!!

These Louisiana fries have enough seasoning on them to give you a heart attack! They are regular fires with seasoning thrown on top! Nothing like the picture! Madness! Madness!!

Cheese sticks were burned as pictured lol & these are the best thing on the menu but you can find anywhere in town with a Sysco contact who sales cheese-sticks and chicken.

And don’t waste your time downloading the app if any promos are going on because it won’t take your $5 off a $15 purchase! SCAMS! Really a waste of money!! Honestly! Wholeheartly! RUN! Go to the grocery store...

Horrible from the food to service I ordered a turkey club no mayo add ranch got my food no ranch cold I drove all the way home called for the young man to say can you bring it back and I will put ranch on it, I asked can you remake it because taking food back to food prep area is cross contamination he opened it took it back placed it on counter and said do you want me to throw the fries away? I said you can replace the order he said I can’t do that ,let me get my manager she comes to counter after probably making her a sandwich and gives me a refund after she charged me again for my food. This is poor customer service no apology but clearly on my receipt it said ranch!!!! don’t Buy here customer service is poor and the bathroom...