Dairy Queen — Restaurant in Texas

I usually don't give bad reviews, just typically don't go back. But this last go around at this particular DQ has hit a nerve. Hopefully someone reads this and something is done.

The following happened 2/7/2022 between 6:40pm and 7:45pm.

Long story short, waited 45 min for 1 chicken finger basket and a steak finger basket. We were the only ones in the whole restaurant for 30 min out of the 45 min time frame.

Long story: Walk in the door about 6:40pm, noticed not a single person in the restaurant and about 4 employees behind the counter/kitchen area. We place our order and the ticket is time stamped at 6:45pm. Ordered a chicken finger basket and a steak finger basket, and a blizzard nothing out of the ordinary.

All is well we grab a seat and proceeded to wait. A family of 5, 2 young girls, a baby and parents. We proceeded to have our family conversation and time went by.

Kids were playing around thr table since the dinning area was empty. That's when the person that took our order realized that we had not gotten our food yet. She then went to the back to, what I am assuming, find out what's going on.

After about 25-30min other people come into the dinning area. That's when we start to question ourselves where our food was. They help a few people at the counter, and we start to see food coming out.

2 other families that came in after us were served their food. I went to the counter to ask about ours. That's when I realized that our food had not been made.

At this point we are about 40 mins into our wait time.

With the look of frustration on my face the gentleman took my receipt and went to check on our order. After about 3 min another person came out to tell me that our food was coming right out.

Now at this point I am very frustrated being that we have waited for 45 min with no food and saw other people's food come out. I ask them to just cancel the order and refund if the food had not been made, I was ignored.

My wife stepped in to speak to the manager, and well, that was not much help. After arguing about the service we ended up getting our refund and leaving the establishment.

Now I fully understand that there are teenagers working the counter and kitchen, but they should have been properly trained to produce a chicken finger basket, steak finger basket, and a medium blizzard in a timely manner. If the employees are not properly trained then the manager should be out front helping instead of in the back making cakes while there are paying customers waiting.

Also, I would suggest some of the employees hold all paraphernalia activities till after working hours. I know the place was empty but it's not a good look for the place...

We stopped in on 5/4/2024 to order a special I saw on TV, however to discover they do honor that special. The cashier called the manager Renard who was very rude, he told me that is a special through "American DQ" and they are not us. First of bad experiences with this man. The cashier went on to take my alternate order (she was very soft spoken could barley hear her) she mistook my order, by the time i noticed it she was gone. I asked another employee to view the error. The receipt said an orio blizzerd instead of an order of onion rings. By this time the cashier came back, she did not know what to do. I told her to just give me two orders onion rings since the price is almost the same and I would be ok, she said ok. They brought the onion rings out but no food. Eventually the food came out but was wrong, they brought two burgers we ordered a burger combo and 4pc chicken strips combo. I took it to front Rennard snatched bag sd ok, never apologized once. So they brought the order out but there were no fries. Took it back up to front Renard sd, "what' wrong now" I told him there were no fries. He did not apologize again and proceeded to ask the cook , what is missing on this order using a disciplinary tone with him right in front of me. He was speaking to others about this in the back, I told him if they got what i ordered and look on the receipt I would not have to keep coming up to him. He while still in the back got the fries put them under the heat lamp place as when the order is ready. He told me he was not going to do this with me, i asked for his name still from the back pointed out on his shirt his name. Eventually the cook came from the back gave me the fries and sd he was sorry. I will never go to this location again, this guy has no customer service, much less managerial skills. He made it seem as if i was in the wrong, the receipt...

Where to begin… It is so sad that customer service has fallen so much and that establishments employ individuals like Alan who insulted embarrassed and absolutely made a terrible lasting impression! My mother and younger brother went to this Dairy Queen earlier today and unfortunately we’re attended by Alan. My mom requested Mr. Misty Float an old favorite of ours that unfortunately is no longer on the menus but can still be made(I get it all the time).

Alan messed up the order and instead of fixing and taking responsibility he insulted my mom by saying “ we’ll we do thing the modern way not like however you guys did it back in the day”. My mom remained composed and asked him to fix it after receiving more confrontation from Alan she asked to speak to his manager.Alan then proceeded to tell my mom that his manager wouldn’t let him make it the way she wanted the float that his manager had told him not to. My mother then asked for the managers name and Alan refused to provide his name or his managers. We found his name on the receipt my mom got. After this the experience doesn’t end there Alan then slams the drive in window in my moms face. She drove off not realizing he had not even given her the ice cream she paid for. She pulled back in and Alan again slammed the drive through window on her. Luckily another employee completely the opposite of Alan helped my mom get her ice cream all while Alan kept trying to shut the window in her face for the 3rd time. None of us in the family are ok with this and we will be...