El Pollo Loco — Restaurant in Cypress

I went through the drive through today, the lady the took my order had a bad attitude because I asked for no rice on my tostada salad, I also order a Baja taco, when I got to the windo the lady took my card the std there for about five minutes before returning my card to my shoving it into my hand, then she damn near through the the food through my window, I didn’t want to make a scene so I left, I open the taco to take a bite to an unpleasant crunch, the taco tasted horrible with very hard shrimp, I was very upset at the point I had to turn around and drive back, I go inside, had to wait five minutes before anybody came to assist me at the front, the manager was to busy rubbing himself against the female employees as he walked by them to notice the line, when he finally greeted me I showed the taco and the stale shrimp and he told me that’s how the taco is supposed to be, and he said what do you want me to do because if we make it again it will come out the same so I told him if that’s the case I need my money back, worst customer service, I go to el pollo loco all the time and I’ve been getting that Baja taco, the shrimp was never stale and hard but I guess this is what to expect when going to this establishment says...

This Pollo loco has its act together compared to some of the others in the area not to mention it's prices are much fairer.. it's always boggled my mind how these franchises that are in more depressed areas have astronomically high prices for a product that is pretty much fast food.. my go-to order that I have been ordering multiple times a month suddenly went up almost $3 overnight at two of the locations I had been frequenting.. that's beyond inflation.....not to mention the service is worse as is the cleanliness of these places.. which of course has to do with the type of clientele that go there.. lots of homeless and lots of tweakers.. it's amazing they can afford it. I'll be coming here for the time being... I like to order using the online app and this is the only Pollo loco in the area that actually takes that into account and has a pickup location inside the establishment for online orders.. these other locations you're sitting there waiting in a six or seven deep line to pick up your food... My guess is at these other establishments, if you put the food out for people to pick up, the tweakers and homeless will run out with it.. this Pollo Loco is...

I actually go to this pollo loco often and the people at the cashier are always kind and polite to me and greet me with a smile. I almost always order a 2pc combo with a loco side salad and mac and cheese. Well every time I get my food I always ask for an extra cilantro dressing and I always get attitude from the workers there. Even the manager has given me attitude. Today he even told me that the loco side salad already has dressing in it, and I said I still would like extra dressing. He gave me one but I swear it's like if I'm asking for a free meal or something. I like my salad with more dressing than what they put, is that such a big deal?. I just don't like the attitude/faces they make when I ask for extra cilantro dressing. I continue to go because it's the closest pollo loco to my job and because everything...