First Watch — Restaurant in Cypress

I had the absolute pleasure of being assisted by Timmy, and I must say that my experience was nothing short of exceptional. From the very beginning of our interaction, Timmy displayed a rare combination of professionalism, patience, and genuine warmth that immediately put me at ease. In a world where true customer service often feels rushed or transactional, Timmy managed to create an atmosphere that was both attentive and remarkably personal. He listened carefully to what I needed, never once making me feel hurried, and his ability to anticipate my questions before I even voiced them was something that truly impressed me.

What stood out most, however, was his remarkable balance of efficiency and kindness. Timmy went above and beyond to ensure that every detail was handled, yet he never lost sight of the human connection that makes service memorable. It is clear to me that he does not view his role as simply completing a task, but rather as an opportunity to leave a lasting positive impression on the people he encounters. That level of dedication cannot be taught easily; it comes from someone who takes genuine pride in their work.

I walked away not only satisfied but uplifted, which is something I rarely say in today’s fast-paced service environment. Timmy is a rare gem, and I would gladly go out of my way to be assisted by him again. Five stars hardly seem enough to convey the quality of care and...

We’re kind of sad about our experience this morning. We came to the area to shop and eat we were in great spirits but our experience today left us feeling pretty low about our treatment. One of my eggs for my eggs Benedict was hard boiled (photo attached) we weren’t mad, we weren’t upset. We were waiting for our waitress, who’s name started with a J but that I don’t care to publicly out, to come check on us so I could simply ask for a poached egg on the side and another mimosa. 15 minutes later she comes to us with the check, says no rush, and walks away before I even get the chance to get my order corrected and actually spend MORE money on an extra drink- we never asked for our check. She didn’t come back out of the kitchen for me to wave her down and ask for a simple correction that I again, was not upset about at all. I’m not a Karen I’m not going to berate people I know it was busy this morning but still- I ended up eating the rest of my food minus my second egg and we got up to just leave, I was pretty sad at this point cause I didn’t understand. As soon as we reached the line she came and got our plates and cleaned up our table, meaning she was watching for...

This was my first time here and what a terrible experience. I put my name for a table for 2 and was told it would be a 15 minute wait. After 20 minutes I went up just to check where I was on the list. I was told only 2 people were in front of me which was fine. I then proceed to see 5 tables sat in front of me including a couple I knew came in after us. When I went up to ask what was happening, first I was completely ignored and then when I said excuse me and was finally acknowledged I heard the employees tell each other they sat the wrong people and deleted my name. I didn’t get any apology just had to stand around for a few minutes until they could find me a table.

The food and waiter during the meal were fine. But when I went to check out the cashier seemed to go out of her way to check out a person who wasn’t even in line. That customer seem shocked and even apologized to us that he got served before us. I don’t know why we were treated so badly or why we didn’t get a single apology. We didn’t make any commotion or fuss, we were just treated poorly. Truly terrible customer service. I will never be...