MOD Pizza — Restaurant in Texas

Update (9/22/2025): I actually hadn't planned to write this review update, but MOD Pizza requested it multiple times, so here it is. As you will see in my original review below, our first experience with MOD Pizza was awesome. They did everything perfectly. This time, however, not even close. Please read my description below and check out the new photos.

Starting with the positive, the customized salad that we ordered was made perfectly, with all ingredients included in proper proportions, as well as all ordered dressings being provided.

The cheese sticks were very good, but we ordered pesto sauce and were given tomato sauce. Grr.

The customized pizza, however, was an utter disaster. My wife and daughter couldn't eat it and it's a struggle for me also because it's so salty. We ordered light gorganazola and light asiago, but we got no gorgonazola and way, way too much asiago (presumably to make up for no blue cheese), and asiago, being as salty as it is, made the pizza almost inedible. We also didn't get the grilled chicken, mild italian sausage, or basil that we ordered.

Rating dropped from 5-stars to 3-stars.

Original review: MOD Pizza absolutely blew my mind today. Oh my goodness. Just wow. They did so many things so incredibly well that I honestly don't know where to start. I guess that I'll begin with their website (my order was a delivery).

The MOD Pizza website was easy to navigate. For my pizza, I simply chose Create Your Own, was pleased by the crust options, and then was truly impressed by the extensive list of sauce, cheese, meat, veggie, and finishing sauce options.

For a side I chose a cheesy garlic bread with the Sri-Rancha sauce.

I attached a snip of my order confirmation email where I censored some information, along with photographs of the food that was left a few minutes ago when I began writing this review.

I'm a highly skilled amateur chef who delivered (and made) pizzas professionally from 1995-1996, and makes them from scratch for his family often these days (and in an eclectic variety of styles - neapoliton all the time as a family favorite, Detroit-style deep dish, Chicago-style deep dish, restaurant-style pan pizza, and hand-tossed style, all with homemade pizza doughs and homemade sauces) --- SO WHEN I SAY THAT THE MOD PIZZA THAT I ATE TODAY WAS ABSOLUTELY, POSITIVELY THE VERY BEST COMMERCIAL PIZZA AND CHEESESTICKS THAT I HAVE EVER HAD, AND BY A COUNTRY-MILE, PLEASE TAKE THAT TO HEART. It was mind-blowing!

I've driven past this restaurant for years now, and never ordered or dropped by before, because I had never heard anything about them. My goodness folks, we need to advertise for them more by word of mouth - it will benefit both them and us.

Furthermore, folks, their prices are amazingly affordable, and they don't charge extra for toppings - you may add as many as you'd like. And here's where the rubber meets the road - usually, when lots of toppings are requested, a pizza company with either limit you, or add them to the point that the pie doesn't bake properly. As you'll see in my order, I requested an extensive list of different toppings, and MOD Pizza added them - but they added them masterfully so that the pie wasn't overloaded, which takes skill that you don't usually find at a pizza joint. Again, bravo!

Nothing is ever perfect, though, we can all improve, and I do have one, but important, constructive feedback for MOD Pizza - stop outsourcing your delivery. They use a common delivery company, whom many of us despise because they're so expensive and typically don't deliver well (such as me, today, on this order). If MOD Pizza could develeop their own delivery staff, as their national competitors do, they would become the gold standard of pizza companies.

OVERALL PERFORMANCE, HOWEVER = BRAVO!!!...

They have some severe issues from staff to their pizza. Be prepared for a wait, followed by confusion and less than social staff - there are a couple that have pleasant attitudes. As to one of their mottos, MOD is what YOU make of it... you need to rethink that. Be prepared to ask for extra sauce and cheese they barely put enough of either on your pizza. Their toppings... great selection. I've not been greeted, now on 3 occasions. "What's your name" I guess is their greeting... not Welcome, not Hello what can we for you make you? Their line seems dysfunction and much confusion as you are maneuvered through. They are tripping over one another... maybe have a person follow your order all the way through. Then your next step is to pay. On each occasion I've been in there, the same unpleasant person is cashiering. No thank you, no enthusiasm, no personality but the clown make up job (without a smile) asks what you ordered and rings you up...Does not ask if you'd like something to drink. I could have easily skipped paying, I guess it's the honor system. The speed is SLOW, my pizza crust on half was burned. Tonight the guys trying to pass out orders could not keep the paper that they write your name and what type of pizza you ordered in any kind of order... one bumble through the stack trying to match it to a pizza. Finally, once matched they scream your name.

I witnessed a woman waiting on her 3rd pizza for at least 10 minutes while she held the other two. Another woman's pizza got lost in the shuffle, she demanded her money back. A family of three did not get theirs served at the same time...one came out, second one was another 5 minutes and the last one is anyone guess, I got mine and left.

You need more people that enjoy working their and want to make sure customer service is a priority. There are two working Sunday evening... one was cleaning tables off - she was personable and another was assisting and sweeping the floor - he was asking how people were doing.

Not sure I'll be back...

I’ve come to mod pizza plenty of times. It’s usually nice experience as the food is good and it’s out on time. So I order online it takes me 10-15 min to get to the store. When I get there I’m told pizza is not even in the oven yet. I don’t think much of it since they might be short on personnel or whatever. It’s been established that I was there to pick up an order under my name. The pizza is ready they don’t have the courtesy to call my name so I get up and the pizza it’s just there getting cold. I open the pizza and it’s missing an ingredient I get back to the counter and the guy is sort of kneeling with his phone out I’m guessing he kneels so cameras don’t see he is on his phone or whatever. I tell him the pizza is missing an ingredient he opens it looks at it and tells me “this is not yours?” I said yes is missing an ingredient he opens up again looks at me and said what is missing? I tell him check the ingredients and tell me what’s missing. He goes thru realizes what’s missing and have the nerve with an attitude to tell me “you could’ve just said that” so I’m supposed to do his job for him? And if he and the lady didn’t have the courtesy to call my name when the pizza is ready why would I have the courtesy to tell him what’s missing? He then proceeds to hand me the pizza with an attitude. And trust me I wanted to show him what a real attitude looks like. But I rather sit this one out and hope that with my review this establishment gets run better so that this type of things...