Ross Dress for Less — Local services in Cypress

I got to Ross Fairfield Towne center at 915 am. Monday morning May 2nd. The store opens at 9:00 a.m. but they still had the doors locked and the inside Gates pulled halfway. I knocked on the glass but no one came. I called the store and reminded the young man that answered that their store hours begin at 9:00 a.m. and because this is the second time this has happened to me within a week at this location (doors still locked after 9:00 a.m.) I was going to have to report the issue. He had no comment other than they were getting ready to open the doors. They did. The black girl that waited on me sort of had a chip on her shoulder. I figure she was aware that I was the one that called and complained. Customer service is...

This store is new and awesome but its customer service is the worst I've ever seen. Today, I was there to return a shirt and buy a bunch of stuff but had to abandon everything and leave even though I was already at the return counter. Why? Because the clerk said to wait a minute but it turned out to be much, much longer. She was busy. Doing what? Well, she HAD to hang a bunch of hangers up. And she took her precious time and had an attitude too. Why did the hangers, a LOT OF them, have to be hung before a waiting customer was served? Management here needs to pay attention to the return/customer service clerks to avoid future angry customers. If negative rating were available I woud give it -10. I will definitely NOT...

Bad customer service!! I found a dishware set that said “as is” so I was opening it when an employee was staring at me for like 2 minutes without saying anything then she left, came back with another girl, not sure if it was a supervisor, but she told me “you can’t open that” in a rude way, I don’t understand why the first girl didn’t say anything and had to make a big deal and call someone else!! I don’t ever open anything anywhere, but when something says “as is” yes, I’m going want to know what I’m buying, weather it has missing dishes or something broken, if they don’t want people opening stuff maybe they should put on there the reason it’s “as is” never going...