Pieology Pizzeria Cypress Village

Update: my wife and I have been back a couple times (she really likes the pizza) and it seems like they are working on the customer service. Last time we went in (Saturday March 4th) everyone seemed to be having a better time, smiling and being very friendly. Much better experience, maybe I don't hate this place after all.

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First time here...but I've had other similar things before. Probably won't be back.

Pizza was good, not great, just good. I like the whole wheat option. And the salad could have been good if...

From when we first walked in everyone seems unhappy, or at least like they are waiting to clock out... when we mentioned it was our first time, no one seemed willing to help, they just said something to the effect of, ok...that's great. The store wasn't even that busy. My wife and I put in our initial order then she asked for a salad in addition to her pizza. They pulled a side size salad but she asked about a full size salad which they eventually got for her. Then they didn't explain to her how the toppings worked and just seemed annoyed that she didn't know. So she gave up and didn't put much of anything on her salad.

Once we got our pizzas, and as we looked around at the employees, no one seemed to be smiling or enjoying their jobs. My wife and I have vast experience in customer service and management , and this would have really upset us if it was our team. In this city and in this type of location you would expect nothing less than excellence in customet service. A smile and a friendly face goes a long way. It's the little things.