Tea Bear Teahouse - Houston Premium Outlet — Restaurant in Cypress

I’ve never had an issue with drinks, I’ve liked every single one I’ve tried. I frequent the Mueschke and outlet locations since I moved nearby. I love their gift card promotions and take advantage every time they have them. However, my interactions with the staff are always subpar. Every time it’s either a new employee left to fend for themselves (I feel so bad), faulty point of sale system, just lack of customer service really. They either can’t explain their point system, don’t know how to use the machine, don’t know there’s an app. (how?) One time their machine was down and they let everyone walking in line up and wouldn’t say it was cash only until you got up front to order. No one thought about placing a sign at the door… the outlet location really does have the highest turnover though and I always expect to have some issue paying or ordering. I’ve stopped going to both locations, which is sad because I enjoy...

There was a line of people, and it was very hot inside. They had the door open, which could have been what caused the heat, but it also felt like there was no AC. We ordered and as we waited for 25 minutes for 2 simple drinks, we could see at least 5 employees playing and horsing around. I heard 2 screams come from the back and what seemed to be a manager standing there laughing about it. When they finally got around to preparing drinks, 6 people that were in line behind us got their drinks first. I saw a girl carrying someone’s drink, with an open top and fruit syrup on the bottom, spit while laughing right over the cup. I didn’t want to make a scene, but am hoping for the best that our drinks didn't have any extra ingredients from the employees mouths. We will definitely...

a bunch of undermanaged and unorganized teens trying their best but unable to keep up (probably due to lack of training). each time i get the same drink and each time it tastes different. they take shortcuts to keep up with the rush; ive seen them put a broken cup into another cup before giving it to a customer, then when the customer shook it the inner cup fell out and spilled everywhere; also when they overfilled a cup with smoothie they used the same dirty towel used for cleaning the countertop to wipe off the extra smoothie before sealing in all the bacteria into the drink/cup. even with 7 visible employees i counted 4 drinks made in 25 minutes.

this is the only Tea Bear location ive seen with this many issues- the employees are just not trained or...