Villa Fresh Italian Kitchen — Restaurant in Texas

If I could give them 0 stars, I would. My wife and I ordered a whole pepperoni pie and was told it would take approx. 15 mins to cook. After 15 mins, I returned and stood about 10 feet from the counter to wait on my pizza. Both the manager and the employee working the counter made eye contact with me on multiple occasions over the next 10 minutes.

After these 10 minutes, I approached the counter and asked if my pizza was ready. The employee replied "Yes, its been ready for 10 minutes." I told him I had been standing there for 10 minutes and he said "Really?". I handed the pizza to my wife and asked to speak to the manager. He told me he had been yelling out "Whole pizza!" for the last 10 minutes. He added that he had even said it in spanish. (I am of hispanic descent.. certainly a veiled comment on my race). Surely, if he had truly been yelling out that my order was ready, I would have heard him 10 feet away. He lied straight to my face.

After eating my pizza, I realized he charged me for 2 toppings, not one. This was an honest mistake and one I normally would overlook, but he specifically told us that two toppings were extra.

Overall, this was a terrible experience and I cannot recommend this...

This place is a pure joke at best... Stood at the counter for several minutes while an employee was having fun texting on his phone he finally looked up and took my order. All I got was what I thought a large (pic below) caesar salad (what a joke) and when he told me my total I questioned the pricing... I never paid that much and he thought that was so funny. I let him know that I never paid that much and that I would never eat from here again he thought that was funny as well. The clerk then proceeded to tell me to insert my card and pay. As I did I let him know that I also wanted to get a drink with that but since I had to pay never mind and thank him for along me if I had wanted anything else with my order. After paying I was refused a receipt for my records.veven when I got back to work, I found that the salad was not as good as it looked. Thought I was going to break a tooth on the croutons. Guess it must me nice to make up your own prices as the customer comes up. Pure rip off .... I am a mall employee that does not make much money and counted on the very very former prices when I had no other butto go and grab a...

I recommend you never eat or order from this restaurant.. I ordered from them last night, for a party. The food was to be delivered at 6PM, full house of company and NO food, I was promised that an order was being put together at 7:30, and would arrive in 20 minutes. At 8:30.... 2 1/2 hours after food should have been to my house I am very frustrated and embarrased! I call, and call and call......NO ONE ANSWERS!!!!! Finally I get someone around 8:45, and they acted as if they had no idea what I was talking about! At 9 PM, still no food, now 3 hours after it was supposed to be delivered, I was told the driver will call me directly since he was lost. After 4 hours, I NEVER heard from them, NEVER received ANY food, or phone call. Such a...