Akai — Restaurant in Dallas

General Manager on staff 9/10/23 ruined my friends birthday like nothing I’ve experienced in my 39 years.

This staff member was aggressive, abusive, and in our face for NO apparent reason.

When I went to make a formal complaint, the front staff at Musume said many left work in the speakeasy, and went to work up in the restaurant.

The whole front staff were quick to relate to my issue, that the speakeasy staff is toxic and that they were all “sorry.”

My friend was coming in for her surprise party, and we bought confetti that attaches to a ring so it doesn’t get on the floor. It’s just for the look of surprise.

It is a smart little design and well thought by our party,. This man came and started YELLING at our whole party and ripping them out of our hands right when the birthday girl was walking up for the surprise.

We were trying to be nice and explain to him but he was outrageous, abusive and in a rage.

We had this planned online for a month. He got physical and literally would not even listen.

The way he was treating females was aggressive and inappropriate to the situation by being up in their face over some confetti rings.

It wasn’t any situation to ruin my friends surprise party over.

Even if it had got the floor a little dirty, (which it was not going to lol) I mean… really?

He kicked out her party guests, and people who paid for parking never got validated.

It makes you literally not just not want to go here anymore but not to Dallas clubs. It’s like they are going downhill with staffing these days.

If you’re planning to get a table here, I would consider going to a place you are certain your guests will be treated… like proper guests.

Pathetic behavior.

This man shouldn’t even be working the line at Taco Bell. Must be a who you know situation.

We were treated awful and many guests deserve refunds, worst case for...

If a speakeasy doesn’t inspire a WOW entering, they’ve already failed! I’m on the guest list for many, and Akai deserves a lot more than a WOW! Doesn’t matter If you’re arriving after enjoying the amazing cuisine of Musume, or Akai is your point of destination, you’ll be treated to the same amazing service. While many speakeasies rely heavily on their clandestine locations, and entrances, Akai also adds the elements of service and presentation; by personally escorting each guest through the kitchen of Musume. Akai’s contemporary Japanese design featuring tiered illumination will evoke an immediate smile. The space although bijou, offers varied seating accommodations, ranging from the most intimate, to tables for groups, or those who don’t mind paying for the privilege. No speakeasy would deliver the vibe you deserve without also offering great sounds, and cocktails. From management, to Chino, one of the star bartenders with decades of experience, you’re in good hands! Hopefully we’ll share an amazing Akai speakeasy experience soon! ...

Would not come here again. I reserved bottle service for my sisters birthday a couple weeks ago. We were told minimum is $500 for bottle service and therefore negotiated a bottle of titos ($350) and two bottles of champagne for a total of $500 (this was all discussed over text message). When the bill came, they charged $400 for the titos and $250 for the 2 bottles of champagne. We showed them our text messages with the agreed upon price of $500 and also showed them their own menu which shows a bottle of titos is $350 on their website but they did not budge. Our total was over $900 on this tab.

We had an additional tab for a titos bottle alone which they charged $500 for when the bottle is supposed to be 350 per their bottle service menu.

Im not sure how they can provide a different price on their website menu and charge someone a totally different price once they arrive. This was unprofessional and plays out poorly for their business. Lesson...