Dallas Marriott Downtown — Hotel in Dallas

When I first entered this hotel I was kindly greeted by Patricia who was very sweet. I asked if I could be put into a city view room and she made that possible. When I entered my room one of the first things I noticed was a pair of eyelashes that were on the connecting room doorknob. I was disgusted and perplexed as to how housekeeping missed this because it wasn’t hard to notice. I called the front desk and initially told Jason about it who gave me an attitude so I asked for a manager. Tanya offered a me a suite, points and a voucher to the restaurant. I asked if there were any suites on the level I was currently on or higher. She put me on hold to check but there were only suites on the 5th and 6th floor so I asked to just be put in another city view room on my level. She told me someone would be up to put me in my new room. I gathered my stuff and waited outside of my new room for quite some time so I called front desk to ask when someone would be up to put me in my new room because I’ve been waiting awhile. They told me wait a few minutes and someone would be up. Jason comes to put me in a new room but guess what it was to a room not facing the city so at this point I’m upset because what is going on. I told Jason I was supposed to be in a city view room, he told me to just come downstairs. I go back to the front desk and I told Tanya at this point just put me in a suite because this is just too much. All of a sudden there are no suites available so she said I can talk to her manager Don about it. Don and I had a debate about the issue but in the end he put me in a suite and gave me access to the M club on the 16th floor. I was satisfied but when I went into my new room and used the bathroom it was extremely loud afterwards for a lengthy duration so I called front desk to send the engineer to check the toilet. The engineer came in and turned the water pressure down so it wouldn’t be as loud and I asked him if there was something wrong with the toilet he said no all toilets make noise. Well all toilets clearly don’t make loud noises like that otherwise I wouldn’t have called about it! The toilet wasn’t as bad as before so I figured I could survive the rest of my stay. Well the next day I use the bathroom and it starts making this clicking noise and doesn’t stop. At this point I’m bewildered because why is this even happening. When I was heading out for the day I stopped by front desk and was greeted by Dakota who was just so wonderful and accommodating. He acknowledged that he valued me and put me in another suite and was going to have another engineer check out the toilet. I asked if it was possible to be put in a better suite because at this point there were far too many issues that I’ve been dealing with. He said he could check and asked his manager David Range to come over. Now David came and just blew things out of proportion. He was so rude and mean! He refused to listen to me and kept cutting me off every time I spoke. He said he wouldn’t change my room since I’ve been moved 4 times and threatened to check me out the hotel. He claimed I was causing problems and I told him it’s not my fault the rooms had issues! He was so awful to me so I recorded him so people can hear how bad his customer service is! He called security on me and it was Jeremiah who came down and actually listened to what was going on and assured I wouldn’t be kicked out. Dakota sent a engineer up to my room and I left for the day hoping the toilet would be fixed. When I came back later that evening I updated Marcel at the front desk about this situation who was so nice and said if the toilet was still messed up he’d accommodate me. Luckily it wasn’t so I was able to stay in my room. Overall because of my uncomfortable experience with David I would never stay here again. Between that and witnessing a cook make food with no gloves while touching his phone this place just isn’t worth it. It’s sad because I really liked most of...

When I travel for work, I always stay at Marriotts. They are usually very comfortable and a great value for the money. The Bonvoy app makes it easy to check in, especially if you are coming in late. It was very unclear how parking worked at this place. You can either pay to valet your car, or you can park in the parking garage and pay each time you come back, which is a bit inconvenient. They did accommodate my request to be away from the elevators and ice machines. They put my room at the end of the floor, next to the stairs. The room was nice, with a couch and a king bed. Our room had a view of the interior atrium which looked out into a "mall" that separated the hotel and the office building on the other side. You need to close your blinds as the folks from the office can see in your room if they are open. You almost have to at least have the sheers closed because the is the only place you are going to get light in without turning on the lamps.

The bed was hard as a rock. The only good thing was the pillows were comfortable. You did have to stack them in order to get comfortable. I was a big fan of the shower. The water pressure was fantastic with plenty of hot water. They did offer pump bottles for shampoo conditioner. The first thing I normally do when I get to a hotel is turn the AC way down. Even with the room at 65 degrees, I was still very hot in our room. It did not seem like the room was cooling at all.

After having a hard time finding a walkable restaurant, we decided to order food through the Bonvoy app. They mentioned the food would be ready in 30 mins. They did not make it clear at all where to pick up the food. I went down 20 minutes after I had ordered and the food was sitting on the counter in a bad. I tried to pay; but, the guy working the restaurant said I had to pay up front. I go up front with my bad and the guy working the front desk looked confused. He did not understand why the server suggested I do that. I did end up paying for my food. When he gave me my receipt, he did not give me the option to tip the server. I did not think that was an issue as they dropped the ball having my food sit out getting cold and not being clear as to when it would be ready. They had said 30 minutes and it was way faster than that. If I would have known, I would have gone down, had a drink at the bar and then gotten my food. Overall, the food was good.

The atrium has a few restaurants, but they close way early. If you are expecting to go back to your room, change and get food, you will find all of those restaurants at closed up. When I did head over to my meetings early, I did notice a few places opened early, which was nice. It would be nice for those places to be open just a tad bit longer, maybe till 7pm?

I am not sure who said this hotel was a 4 star hotel. It maybe is a 3 star at best. It is in the Art district, which is nice. I expected a hotel in downtown Dallas of this caliber to offer a little more, especially since you are catering to business folks who...

Pros: Convenient to downtown. However, it is a good walk, approximately a mile There is a public train beside the hotel. We did not use it; we walked everywhere. The Free D Link bus is no longer in service!

We stayed here because of the king and queen beds in one room. The hotel is nice, but not the nicest or fanciest. The employees are nice. The hotel is clean.

Cons: First, there was barely any toilet paper when we arrived. There was NO extra roll! There were only 2 towels. So the first thing I had to do was go get more toilet paper and towels. This was not the end of the world, but this is an upscale hotel and I certainly expected toilet paper and would think 4 towels would be provided in a room that size.

Second, in the early morning, our toilet clogged. It almost over flowed, but we were saved that horrible experience. We called the front desk about 4:30 am, and they said they would send maintenance when they came in.

The toilet had clogged earlier in the night. The next person that got up at 4:30 am could not use the toilet, so she called. The employee asked us if we wanted to move to another room. We did not because most were sleeping or had just been woken up by the discussion of the stopped up toilet, and we were checking out in a few hours. Maintenance came about 7:00 am. By then water had leaked from the tub into the bedroom. The carpet beside the bed was soggy. He asked did we want to move. We only wanted the toilet unstopped so we could go to the bathroom. We were having to go to the lobby to use the bathroom. Not fun or convenient! He unstopped the toilet on his second visit. He returned, a third time, a few minutes later with keys to the room next door so we could take showers, which was not a problem. We found out that the room below us had the same issues: stopped up toilets and wet squishy carpet.

They only offered me points for my inconvenience. Don’t have a clue how many. Never said. Could not or would give me any amount of a refund because I had used a third party for my reservations. They acted like they received no money They were supposed to call me. They have not. It’s been 2 days, and I haven’t heard a word. Not expecting too now.

I had read other reviews with folks having similar problems and being given little to nothing for their inconvenience. Most of the time I don’t expect to encounter major inconveniences as this.

Also, be aware, they charge your card $100 for incidental fees when...