Aqua S — Restaurant in Dallas

I visited during the Ouran event! The place was decorated really pretty but the service was absolutely terrible. Even just giving my order to the person at the register felt like a bother. I ordered the Tamaki mango milk drink, (which the cashier didn’t even know what drink I was talking about?) the Kyoya blueberry drink and a poster(which was of cheap quality and could easily get water damage). My friend and I waited 20 minutes for them to get started on our drinks, even though we were the only ones who ordered at the time. I asked about the freebies since I qualified but they ran out and just decided not to disclose that before I ordered. When I got the drink it was in a completely different cup, I ordered the drink specifically so I could also keep the decorated cup that comes with it. When asked, again they ran out and decided not to communicate that. The drink was mid. Terrible service but a good place if you want to take...

Just got to say the advertisement is great! It got my family of 7 to dress up and drive all the way to Dallas from Weatherford that was over an hour drive!! To only be meet with a mediocre sweets cafe. We are big sailor moon fans so we had to come. Upon entering the decorations for the event we’re great kids loved them. But the service was not so great they didn’t care to talk to you only if you had question honestly it felt like we were a bother to them. We had to ask for the freebies and you only get freebies if you spend $15 plus dollars. We got 3 items and paid 26 dollars quite expensive for 2 drinks and an ice cream. The kids liked it so I guess that counts. I would recommend coming for the cute events and if you live close by but if you don’t live close by don’t bother just admire the pictures...

I had came here before and really liked their pink ice cream, came back again today but they had a different menu. I proceeded to ask for a mango ice cream and the employee said okay and he left .. didn’t even get my cash. I waited for another employee to take my money. When he came back to give me my “mango ice cream” it wasn’t a mango ice cream. It was some sort of drink. He said “okay let me refund you” he went over to the register and acted like he was refunding it to my card and told me that I was already refunded. What he didn’t know is that I had paid cash so why is he telling me that i’m already refunded if I paid cash! Needs...