I have been to this location now multiple times recently over the last couple of months mostly late night after 11 pm, they always seem to be understaffed or training a new staff member. Not only that, there has been multiple altercations where the police have had to be called. Also good luck trying to get a drink in a timely manner. I sat at the front bar October 25 2020 with a friend of mine while We both watch the clock for 15 minutes while the bartender ignored me or had no inclination that he had customers waiting, or maybe he just couldn’t be bothered. It is my personal opinion he was either was intoxicated or on a substance while he was working on duty behind the bar. After waiting for 15 minutes I finally confronted the bartender at a table at the end of the bar and stated that I had waited for 15 minutes to order a drink, his response was , that wasn’t possible because he was just in the back a few minutes and haven’t been talking to his friends more than seven minutes. Really 7 min. I had asked to speak to the manager on duty and was told from the bar back that there was not one available and then I had to speak with the bartender. After the confrontation The bartender went back to the bar and sarcastically asked me what I would like to drink. We declined and I said I would take my money elsewhere. On Monday the 26th the day after between 3:30 and 4 PM I called this location multiple times only not have the phone never answered. At some point on my last call around 4:30 p. I finally did speak to a person that answered the phone and I asked to speak to the manager and again one was not available and what could he help me with? I do mean seriously is there never a manager on duty there. In summary don’t waste your time or your money there. It’s still a Pandemic and there are not a lot of great late night options. But I’d suggest...
Read moreIn mid-September of 2020,I got a chance to be confronted by a bartender who got upset with me because I was concerned with my food-after not receiving it after 40 minutes of waiting.This has happened on numerous occasions but my attitude has remained humble due to the understanding of the Pandemic and the financial affect it has on those that work in the service industry.This Bartender was aggressive,coming from around the bar to confront me about my food,when I had a positive attitude about the situation;I should have had every right to be frustrated as a paying customer that this tardiness with my food has happened before.This same Bartender had a run in with another customer a week or so prior where the customer posted the incident on FACEBOOK being aggressive.The owner stills allows this Aggressive Bartender to work there yet to this day and has even banned me from my understanding because I told him that I would file a formal complaint.This is a video with me and a random customer observing the terrible performance of said Aggressive Bartender,Andre..And that this Bartender is still employed as of date 9/26/20.I advised any one who has a complaint against Liquid Zoo post it to use at a later date...
Read moreI came for my birthday on friday 13th of december to have steak meal for my birthday got there at 7pm and grabbed a table my order was taken at table at 709pm. 2 of my friends arrived within 10 minutes later. They ordered their food we get water for drinks I didnt want to start drinking too early. 730pm comes around I see other ppl ordering their steak meal. We people watch waiting for our steaks to be done. Around 8:15pm I see the group that ordered after us get their steak and they ordered after my group order. When we get the bartender name who name I didnt catch his name. I asked him can we get discount for waiting for a while he says no I'm sorry. I say wheres the one cooking the steak? He points to patio. We walk outside and ask the cook we waited for total of 90 minutes for our steak the time is 840pm now. He says we have 7 orders in front of yall. I said we got here before not one but 2 groups got theirs and we still waiting on my Birthday. So we left. Everyone got fed but us. what the hell. I was looking forward to this all day. I'll go to cedar springs tap house since they have a manager who will take customer service. I will never...
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