McDonald's — Restaurant in Dallas

Awful experience around 9am this morning. I went through the drive-thru for a sausage biscuit meal w/ a coffee. I ordered the meal, paid for the meal and waited to receive my food at the second window. The customer before me, was given my order, actually opened/inspected the sausage biscuit, saw it was the wrong order, put it back in the bag and gave it to the drive-thru worker. The worker then gave the customer the correct order. The customer pulled forward and I was able to pull to the window. The worker then gave me the "touched" sausage biscuit. I asked the worker if the food was touched, she stated NO. As I went to pull away, the customer that touched the food, honked at me. I rolled my window down and she stated that she touched the entire biscuit. She said she opened both sides and actually wrapped it back up. I parked my vehicle and entered the restaurant. At this point, I was quite upset. Some people might say, "oh its just a sandwich", well its MY sandwich and I would rather not consume food that has been touched/opened. I asked for a manager. I was greeted by a district manager. She lacked any form of professionalism and simply tossed another sausage biscuit in my bag. I then stated " you need to coach your employees regarding food that is inspected/touched then given back at the window or at the counter. Your employee was asked about the food and stated NO quickly, however the customer had the food for about a minute or 2 before it was given back. In her broken English she said ok. Horrible experience, won't be returning. Left a complaint on the corporate site as well. Had to come to Google too, cover all ends. I can only imagine how many times this has happened over there. Good luck with your combos folks! They could careless if its touched or not, after all they aren't the ones eating it. And a quick tip to corporate, your selection of management speaks to the business...

You need some better training McDonald's had a computer breakdown yesterday the manager kept telling me I didn't pay at the kiosk today when I paid at the kiosk I'm going to dispute the charge she seemed to only know Spanish she kept telling me that I know pay and that there was the possibility that the order would reach the kitchen from the kiosk if I hadn't paid She obviously doesn't know how a point of sale works I don't know why she is a manager So I went next door to Jack in The box I am disputing the $6 charge If your manager at the time doesn't know how to troubleshoot the issue, calls your customers a liar, and doesn't even speak good English Not like we're asking them to speak proper English And then the manager refused to give me the food My order didn't show up on their computer and it printed out a blank receipt And the little orange light over the kiosk I used was blinking instead of solid green so there was an error at that kiosk the little orange light over the kiosk I used was blinking instead of solid green so there was an error at that kiosk She has insufficient training to handle a customer or computer issue It's not her fault it's the fault of the entire McDonald's corporation for not having trained managers I want my money back but all I have is a blank receipt from a McDonald's kiosk And I'm enjoying the very delicious Jack in the box from next door So I'm...

This McDonald's sucks badly me and my husband get drinks and we get along really well with the managers but the janitor or maintenance man whatever you call him told the manager we were stealing drinks and they made us leave and then we came later with cash and the same guy went up to the police and said we were stealing and they made us leave and we couldn't buy anything McDonald's is getting a bad reputation ive seen a couple videos where they had they police escort a homless man and a man out for buying him food and then a manager pretended giving a homeless man food and threw water on him McDonald's sucks is a very crappy restaurant never gets orders right takes forever i can get service better somewhere else this is the worse McDonald's ever plus that same guy threatened to hurt me if i didn't leave and i plan to place charges against one of the employees his mame is david i dont know his last name but whether im a customer or not no one has the right to threaten bodily harm against me thats why the police are there dont worry i dont plant to come back but for the owner and management to allow such an employee to act like hes god and say he can hurt ANYONE he wants on his property which if that is also true makes it an unsafe environment to kids and did it in front of other customers i thought they had more...