Potbelly — Restaurant in Dallas

I had a very negative experience at this Potbelly location, primarily due to the manager, Mario. After placing my order, I encountered issues with delivery and communication. When I called the store for assistance, Mario was dismissive and hung up on me. Later, I found out that my order was delivered to the wrong apartment. When I tried to resolve the situation over the phone again, Mario treated me rudely and refused to help.

I went to the store to request a refund, but Mario was hostile and refused to assist me, even threatening to call the police. This unprofessional behavior left me feeling disrespected, and I would not recommend this location.

Overall, this was one of the worst customer service experiences I have ever had. No customer should have to endure such unprofessional behavior. I left the store feeling unheard and disrespected. If I could give zero stars, I would. I strongly advise avoiding this location, as there are better options elsewhere, with staff who understand the importance of...

I came to potbelly 6/26 at 8:00pm . As I was going to order there was this guy named Mario . Black dude with white shirt and the apron . He was extremely rude . I was trying to order and immediately started giving me an attitude. Rushing me and making me feel uncomfortable and upset. I ordered 3 sandwiches and when ordering the 2nd sandwiches he said what bread . I said white , but the man never asked what size . Since he was already giving me attitude I let him . Then when he finished the 3rd sandwich then I let him know that the 2nd sandwich size was wrong. It totally look like he didn’t like what I told him . And threw a fit . He didn’t even give us a bag to our Togo order and we had to carry out chips and sandwiches out . Someone needs to speak to this man clearly doesn’t want...

Frequent this specific shop weekly for my work break. Inside is almost always spotless. Many of the employees are very personable and have great attitudes. One employee that stands out to me the most is Morgan, who each and every time I’ve come to the shop while he works, greets me by name and always makes sure to tell me to have a great day and to take care. Morgan is a fantastic employee and I definitely recommend making a repertoire with him!

I have had a couple pick-up orders that were incorrect in the past, but after submitting feedback to potbelly a manager called me within 30 minutes of the claim and refunded the order as well as ensure that my next order was on the house. You cannot ask for any better as far as...