Wingstop — Restaurant in Dallas

I like this new location bc it’s close to my home. I have ordered here a lot and I have been given some one else’s order and didn’t notice till I got home. They did credit me my order with new order on them following visit. Today I kept calling to place order over the phone but I was being told please hold and prior to even get one word off place on hold. I pulled up and there was only two gentleman sitting on the bench waiting for order. So I called to see if I would be able to place my order since I had my baby NOPE HAHA please hold and proceeded to use her personal cell phone. I go in and Samantha the same person who was using her personal cell phone instead of taking order on phone took my order. I couldn’t understand her bc she speaks very low and mumbles her words. I spoke clear my order I get the same thing so I know the amount. After she handed my receipt I simply told her nicely that is incorrect and she snapped with attitude that’s why I asked you … I never understood anything she said and maybe if she would put her personal cellphone away at work and get rid of her attitude the order would of been correct. I told her my order again she still said back incorrect item I said calmly with no attitude yet again and she got very upset rolling eyes and making fun of me in kitchen crew. I told her no need to get upset about anything it’s not big deal to me and she is the one who is making the mistakes. I don’t think cellphones should be used in front of customers especially at restaurants with cross contamination and germs that’s bit disgusting but that is my opinion. Anyway Samantha was very unprofessional but horrible attitude and sits on personal phone and than goes into kitchen touching things without...

0 stars!! Tamia(GM) is very unfriendly and unprofessional. I received my order and found that my wings and fries were cold. My 20 piece wing(4 different flavors) were stuffed into one box. I called asking for a refund and was told by a Shift Lead that I would receive a store credit. When I went to use the credit I waited about forty minutes before Tamia came and told me I would not be receiving my food because I didn’t have a receipt. I showed her my receipt, then she said I don’t have a credit. This was after she called her shift lead on FaceTime and her shift lead confirmed that what I was saying was true and that she did grant me a credit. She then went to the back of the store and told the cashier to come tell me that I wasn’t getting my food and to leave her lobby or she was calling the police. She literally talked to me for thirty seconds then walked away, stayed in the back, and refused to talk to me. I didn’t raise my voice or disrespect anyone. I was just trying to ask questions because I am still...

I called your store today to speak with the manager on duty regarding an order I had just placed through DoorDash, totaling over $40. The young lady who answered identified herself as the general manager, “Samantha.” Unfortunately, she was extremely rude and unprofessional. While I was still speaking, she abruptly hung up on me.

I immediately called back and asked when the assistant manager would be in so I could speak with someone else. She stated there was no assistant manager. I then asked for the regional manager’s contact information, and she claimed there is no regional manager—only herself as the general manager.

As a regional manager for McDonald’s, I understand the importance of customer service and respectful communication. My general managers are trained to provide the highest level of professionalism. Based on my experience, this young lady did not meet those standards. If this is truly your general manager, I will be taking my business to another location...