Moe's Southwest Grill — Restaurant in Davie

I have been eating at Moe’s since they first opened in Florida. My first time at this Fort Lauderdale branch was super busy at dinner time, around 7pm, which was expected. The line was long but the guy in the black shirt was super friendly and was even apologizing to me for the wait. I told him, “Please don’t apologize, it’s 7pm and it’s dinner time. Thanks for being considerate.” It put a smile to his face since I know it could feel overwhelming for these guys when so many people are ordering online plus the people waiting in the restaurant. This branch is close to the highway and university belt so yes if you come here around lunch and dinner time expect to wait. Anyway, my husband and I enjoyed the food that evening. It was very fresh and generous and everyone was very pleasant even the girl who took my order.

This past Saturday night, we stopped by again around closing time and the same guy was there. He saw us and we wanted to use the coupon after scanning the QR code from the previous time we ate here. Even though he knew it was a BOGO deal, he was super generous and even gave me fresh ingredients even though it was late and they were closing in 30min. I recognized him after that and before we left I asked him what his name was and he said it was Dylan. Thanks so much for your kindness and professionalism Dylan - you are genuinely nice and great things will come for you. There was another tall young guy that was handling the chips and queso and he was very friendly and happy as well. Thanks for the fresh and lovely Moe’s dinner! Music is always classic and awesome at all...

I was very disappointed with my last visit. It seems that no matter what comes with your order they are charging as if some of the components are extra. They charged me extra for guacamole in my homewrecker bowl. It is included in the cost of the meal. I even asked them not to put it in my meal because I can't stand the taste of Moe's guacamole. They still charged me extra for it. I didn't get any guacamole or rice and it came out to over 15 dollars. My brother got a menu item that included cheese sauce with the meal and they charged him extra for the sauce. Before she apologized for the "mistake" the women behind the counter had the audacity to gaslight me, stating that I ordered something else (WHICH I DID NOT!!!) and that the guac was extra. Which made no sense since that other item was even less than the one I purchased.

She wasn't the person who rang us up; but her response was extremely in appropriate. The guy who rang us up looked extremely guilty. I am suspicious they are instructing him to overcharge people.

I have never been so insulted eating at Moe's before. Not even in NY!!!

Furthermore, the place was dirty. And it's not because it was busy. The place was empty when we got there and the whole while we were there.

It has been a long time since I had to say I WILL NEVER SPEND MY MONEY HERE AGAIN. MOE'S NEVER AGAIN. People, there are other establishments that have better taste and quality than this particular location that will not rob you at the register. I urge you to seek them out. The trip to this spot is not...

Placed an online order with this location, and arrived about 10 minutes before I should have. To my pleasant surprise the store was not busy, and my order was ready. Got home to find out that they had added sour cream to the burrito bowl even though it was not on the ticket. This dish was for a vegan, so it was sadly inedible for them. I call them up to ask for a refund, and was informed they will not give a refund, but will offer me store credit where I can just go in and give my name. I opt out of this as it seemed a bit awkward considering I was not offered a confirmation number for my credit and it was based on giving them my name when paying.

I decide to just have the bowl remade, and would bring the wrong one back to exchange. Upon returning home it has come to my attention that they messed up even the corrected order. This time they forgot to add the corn Pico. Thankfully the order will not be wasted this time around, and can be eaten. Still, considering how not busy the location was and how hasty they appeared to have made the orders, it is extremely disappointing that they would mess up such...