Extended Stay America Suites- Fort Lauderdale - Davie — Hotel in Davie

I wanted to share our recent experience with Extended Stay America at Suites Fort Lauderdale – Davie (7550 State Rd. 84, Davie, FL 33317). We had booked two rooms and unfortunately, it was a very disappointing experience.

Here is a summary of our experience:

Unprofessional reception service: Our unpleasant experiences began with the late-night check-in process. Despite informing the front desk of our late arrival at evening and again at late night, we were left waiting outside with our family for almost 15-20 minutes. Multiple phone calls went unanswered, and it was disconcerting to find the reception locked at 1 am. Eventually, someone arrived to assist us, raising concerns about the efficiency of your 24x7 reception service.

Changes in Reservation: We had booked two rooms well in advance to take price advantage. However, hotel cancelled our original reservations, we were forced to rebook. The new reservations required us to pay charges at a per night rate with tax, which was significantly higher, resulting in an unexpected financial burden.

Rebooking Hassle: We experienced a lengthy 2-hour wait at midnight, causing inconvenience to our family. The staff seemed unaware and unprepared on the reservation process.

Unacceptable room condition: Unexpected and prolonged check in process was exacerbated by the condition of the room. The carpet was stained, the room lacked dining and cooking utensils, and numerous maintenance issues, such as a defective bathroom sanitary, non-functional room extension phone, and rusted stovetop, further contributed to our dismay. We refrained from contesting the rate difference during this ordeal due to the late hour and concerns for the safety of our family.

Lack of Kitchen Utensils: We were disappointed to find that no kitchen utensils were provided during our stay. This was particularly problematic for us, as we have food restrictions and were unable to prepare our own meals. Our son fell ill, impacting our stay and vacation in the Miami area.

Very limited Breakfast Options: Throughout our stay, we were disappointed to discover that the breakfast options were limited to just coffee. We expected a more comprehensive breakfast service, as is common in many extended stay establishments.

Poor maintenance services: Throughout our stay, our requests for maintenance were either ignored or inadequately addressed, leading us to cancel them ourselves. Even during our check-out, there was no one at the reception, and we had to leave our room keys on the counter.

The combination of all these issues significantly impacted our stay and left us with a negative impression of Extended Stay America. I strongly suggest not to...

Staff is very respectful and very helpful, however, 2 significant issues, 1st one is very poor training! 2nd one was a "Bait And Switch", for lack of a better term.

Issue #1 - REGARDING TRAINING When I first arrived at ESA I had an ad on my phone showing a nightly rate of $78.99. I made a 10 day request which showed A daily rate of $95.88? Obviously I wasn't very happy, when I ask the gentleman behind the counter, he said "All I can give you is the rate that comes up on the computer"! (Serious training issues!)

I came in the next day and spoke to the Manager who explained that the $78.99 was a monthly rate! A week went by as I was very busy, and I saw the manager walking to the office and asked her how do I get the the $78.99 rate, she stated I would have to go online and Enter a 30-day reservation to get that rate.

So I tried the their website to put in a 30-day reservation and it quoted me $82.99. When I told the manager that, she said to call California where the head office is. After being switched around to 4 different agents, which none of them could give me that rate, I was so frustrated, I just packed up and left!

ISSUE #1 SUMMARY; VERY POOR TRAINING FOR EVERYONE I CAME IN CONTACT WITH!

ISSUE #2 I was actually shocked when I 1st walked into the room because it didn't look anything like the one on the ad! I read it completely two times and I couldn't find any disclaimers or any content referring to "room pictured in ads may not be available"! Room had rust and dirt on all metal appliances and fixtures, including the fan above the burners, the refrigerator and several places around the bathroom.

ISSUE #2 SUMMARY ESA PRACTICES "BAIT AND SWITCH" TACTICS AND...

Our stay has been excellent, every month, since November when we first arrived! Kim just now, so pleasantly, renewed our stay again as she and everyone else has every month. You could not ask for a better more dedicated staff from managers to housekeeping to maintenance! They operate many times under the most challenging circumstances, but with the most pleasant attitudes. Anyone reading this, please understand that if we can still give this glowing a review after 6 months, that this is an Extended Stay site that will meet or exceed all your expectations

January 30, 2022

I'd like to take this opportunity to tell you about my experiences at ESA Davie, since we have arrived. We have been guests here, since November of 2020 and every effort has been made by the entire staff to make you feel as if you were their only guest. There have been multiple staff changes and temps during that time, but all have been just as accommodating. There have also been mutiple site issues and personal issues concerning our stay that have been both professionally and compassionately handled by the GM Yasmine Hall. Her efforts and dedication to her work go beyond what is even expected of her. When a staff member has to call out, she will even fill that shift personally, so that the guests do not suffer in any way. She has a capacity to understand the needs of each guest and how to reach a solution to any problem. She is a credit to ESA and deserves my total respect and thanks. I expect my stay to continue until the middle of April and look forward to spending that time here. Thank you again for your continued dedicating to ESA...