BIGGBY COFFEE — Restaurant in Dayton

I normally would give this place a 5 star, but today no! I got a Teddy bear but switched the caramel to butterscotch had it frozen,No whip cream, and when they handed it to me. I tasted it. And I told the girl at the window that it didn't taste like it. Had any butterscotch in it, and it tastes bitter. Like the expresso shots are very bitter. She just looked at me and shrugged her shoulders. So I drove away and decided to write this to let them know. That's very expensive to get a drink there. And if somebody is not happy, they should not shrug their shoulders. They should say what can I do for you? Would you like me to remake that for you? But they did not do that. And the line was long so I left. One thing about this chain is they're not consistent in the way they make their drinks. I'm not sure what was wrong today But they need to work on customer service and consistency. It is a busy store and they are very overwhelmed and usually do not have a very large staff so I do understand that. But I wish that I could have had my...

The best coffee in town!! I used to go to that other place, but I tried BIGGBY and not only are the sizes bigger the prices better and they offer more sugar free options. The service is excellent too. I do wish they offered a mobile app for order ahead though. The staff know me now and they get my order efficiently at least most of them. I was there the other day and usually when the drive thu is backed up I go in, but it was worse inside and so I went back to drive through and realized I might be late for work so called my order in while waiting in drive thru line and when I got up to pay they said you need to give us 10 min for call in orders, which I thought was rude esp since I’m a very regular customer and I was only trying to help move things along, and it was probably 10 mins before I even got to the window. It just hit me the wrong way. If mobile ordering was available it would alleviate some of these issues. Thanks but I still think you all are awesome. My drink is always EXCELLENT! So thanks for the...

Always a wait. And if I can be frank. Coffee is simply awful. I know it's the syrup they use for flavoring. It is just NOT GOOD. I've given this place so many chances. Yall gotta change that man it's not good at all. I seen where the owner said the spotted owl is sweet because of the multiple glavors. No baby its not just the multiple flavors. I should be able to add up to 3 without it feel like im guzzling sugar. But i only ever get white chocolate and coconut has never ever been different, and ive only ever was able to complete one of them. Ive been here at least 7 times. Change your syrup straight up idk how yall have only 1 other review about it. Its way overpowering. I've tried changing it to just white chocolate and nope still really sweet unless im doubling down on exspresso. And aside from the sweetness , IT IS NOT GOOD. It is a very distinct difference in the syrups ive had and idk what you guys have but it sucks. They are extremely sweet and it taste like I'm drinking pure...