I’ll start out with the good, the food was great when we finally got it after a long wait. We were missing sides that took so long they didn’t come out until after we were done eating The kitchen crew were the only good ones that night. Our server was horrible, it’s the only time I never left a tip ever. I used to work food service years ago, so I know how it can be. I let a lot of stuff go as “no big deal” whenever we eat out and I don’t complain because I’ve been on the other side. When we were finally done it took a while for our check to come. My wife and I got visa gift cards for wedding gifts that we like to use on things together like a dinner. We gave the cards to the waitress and waited and waited. The first one went through just fine, but the second one didnt for some reason. Almost 20 minutes later she comes up and says very loudly “IT SAYS SUSPECTED FRAUD!” pushing this paper in my face. She said it loudly enough to where I saw several people at other tables turn around and look at us, sitting there embarrassed feeling like a criminal. I made sure to say loudly back that these are gift cards from our wedding. We even pull up the app where you can check the balance and showed her. We decided to give her the other gift card to try, another 20 minutes go by and she comes up and says she’s going to get a manager because she doesn’t know what to do. I told her please get the manager because I’m done waiting here, she said “yeah I’m done with you too!” in a snippy voice. Mind you by this time we hadn’t complained to her about anything, and calmly showed her our balances, so there was no reason at all for her to act that way. The manager came by and said they can’t accept visa gift cards despite the first $100 card going through. He then said he was going to comp the remaining $18 of our order because of me telling him about being embarrassed and the waitress attitude. We could finally go, it took us 45 minutes to pay and leave once we finished eating, and about the same amount of time to get our food after we ordered. Overall we were there for over 2 hours. Reading other reviews I’m glad we took an uber there because so many customers cars have been towed from their lot and the restaurant takes no responsibility. Given the amount of time we were there I’m sure our car would’ve been gone by the time we finally got out of there. Sadly as someone who lives close by this is the first and last time I will come here which is a shame because the food was great. What I don’t appreciate it’s being embarrassed and treated like a criminal and having to sit there for another 20 minutes while people stare and talk about us. You don’t accuse your customers of fraud for using a gift card and you especially don’t say it loudly for so many...
Read moreMy wife and I stopped by this establishment while out on a motorcycle ride. We were seated inside on the second floor. The first of only two interactions between the young waitress was very pleasant. We ordered only a few appetizers and a couple of drinks. The drinks arrived in a timely manner, but the food took literally a half an hour to come out. When the food did finally arrive it was cold, and no utensils were given. I waited for a reasonable period of time before getting up to ask the bartender to refill my drink and also for two forks. We finished eating and we're waiting for the waitress to come back with the bill so that we could pay and leave. We waited approximately another 15 minutes and nobody came back to the table. My wife and I got up and left, and my thoughts were let's see if they realize we're gone. The waitress did catch up to me in the parking lot as I was getting ready to leave. I told her that I was very disappointed. I explained to her that I had worked in the restaurant business for 5 years when I was around her age and I never left the table unattended the way she did. I asked her to get me the bill so that I could pay it. Her excuse was that she had a party of 13 and it was taking up her time. Therefore I guess our business was less important. She could have gotten another waitress to help us to make sure that we were taken care of if she was very busy but failed to do so. But I understand now the party of 13 was going to be a bigger tip at least she thought not knowing I was a former bartender in a restaurant then what I would have given her. She would have gotten a very generous tip from me.
To the response. I leaned into the young lady about her work ethic in the parking lot where I paid my bill. I do not want to see her terminated for the incident. I blame management. There should be a meeting held amongst the staff, and bring up this incident. Stress that all patrons and parties are equal and should be treated as such. Also maybe some education on teamwork. Teamwork was definitely lacking. I never saw any management during the hour we spent in the restaurant. The wait staff was very busy, and no management was seen assisting and directing under the circumstances. Management is just as...
Read moreWe ate here a couple of years ago and even after 1.5 hours waiting to be seated, it was worth it, so we wanted to experience that same quality again. Sadly, this time was disappointing. It was Friday night, around 6:30 on the 4th of July weekend, but we found a parking spot (up front) immediately and then walked right in and got seated, inside, right by the glass view of the ocean, with no wait at all! We definitely noticed the difference, but didn’t take it for the warning it should have been. We ordered a dozen raw oysters (24.00) and a couple of their specialty drinks ($11 each). The oysters were tasty but small and not shucked very cleanly. A little mangled. The drinks weren’t even cold and were extremely sweet. My wife ordered fried grouper with creamed corn and bacon and a caesar salad. I had the hogfish snapper with fries and a house salad. The corn was not very fresh so it was chewy and not very sweet. We had to search long and hard to find the tiniest little bit of bacon. This was a “premium” side, so .99 extra. The salads were both premium as well. 2.99 for her caesar and 1.99 for my house. They were not impressive. At all… PLUS, they forgot to bring them before our main dishes! AND our main dishes came before we even finished the oysters!! Had to have been precooked and just reheated? Our fish portions were not impressive for $31 each, and the flavor wasn’t that great either. Mine was slightly fishy. Not bad enough to send back, but enough to make me wish I had ordered something else! Her grouper was just ok. Meanwhile, we had to make sure our drinks and plates were positioned on the table to avoid getting dripped on by the air conditioning vent overhead. It was dripping on a line(ish) across the table, in my lap and the back of my neck! Our server said they knew about the problem but didn’t have a solution. They could have, and SHOULD have, warned us about it BEFORE seating us there. The manager never came to apologize for the salad timing or the dripping. There was no adjustment (or offer to adjust) our bill. Finally, the water. Even with lemon in it, it was terrible. 3 stars is being generous but the view kept it from being 2 stars. As Gordon Ramsey is fond of saying “what a shame”! $146 total bill. We...
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