The food was great....if you go through drive thru, all is fast.... but if going inside, you will wait about 15 minutes from the time you walk in, to the time you walk out with your food. Both of the customers that went before us came back to the counter with missing items from their orders while we were waiting for our food. There is no ketchup or napkins out (understandably due to the pandemic) but staff packed our food without it...which isn't cool because we had to wait several more minutes to get their attention to get napkins and ketchup. They were severely understaffed during the lunch hour rush.... The staff at the front was visibly overwhelmed and asked for help from the manager several times while we were there (inside). It was clear that priority is given to drive through and I fully understood that given that we are still in the pandemic and the majority of sales go through drive-thru.... I just hope they packed those bags with napkins, ketchup, and the full order customers paid for. The only reason we went inside is because we came in throught the back thinking we could circle the building to get into the drive through line but they do not have the drive around area in the front of the restaurant... So once you circle around, you have no option but to park and go inside or leave the premises. Fast food restaurant managers and workers need to remember that people who come to give them business, ultimately pay for a product but the service by which they acquire that product leaves a mark determining if they choose to return or not despite how good the product is.