Sonic Drive-In — Restaurant in DeBary

This visit was the last straw for me. I've been coming to this location for years, but I was extremely disappointed to see that they rehired one of the rudest employees I’ve ever encountered. Not just toward me, but to everyone I have ever spoken to.

I don’t usually like to say I’ll never return like a 'Karen', as I know my business is small in the grand scheme of things, but after today, I don’t see myself coming back—at least not alone. I have already been coming a lot less.

The employee in question is recognizable by her long braid, she is heavier, a permanent scowl, and unfriendly demeanor. When I pulled up to order and said, “Order for Ferris,” she cut me off with a sharp “WINDOW.” Once I drove up, I watched her aggressively slamming items around inside. Making me very nervous.

When she opened the window, she slammed my drink carrier onto the counter and shoved it toward me with a curt “HERE.” I took a moment before grabbing it, and she immediately snapped, “You’re welcome.” When I didn’t respond, she loudly repeated, “YOU’RE. WELCOME.” before slamming the window shut. I was not going to speak to her due to her aggression.

I was already having a rough morning, and that level of hostility was completely unnecessary. If someone is that miserable, they shouldn’t be taking it out on customers. Or anyone for that matter. And truth be told, I do not care for what I screamed at her as it took every ounce of effort not to circle back. But, I wanted to be the bigger person and resolve this issue later on when the hotline opens. And trust me, I will.

This kind of behavior is what got her let go before—not me. Multiple people have complained about her. Nor do I care if I was the last straw in her being let go. The job market is tough, yes, but if you act like that? You'll make it worse for yourself. And that is NO one's fault but your own, ma'am.

I’ve always been kind when I visit, even when the service is less than welcoming, but after today, I won’t be returning. And if the employees find it so amusing that I used to come in regularly, they won’t have to worry about that anymore.

And if you—the person in question—are reading this, I hope you take a moment to reflect on how you treat others. Because this is not the end of your problems in life if you keep up...

I ordered a large unsweet tea. It was supposed to be 1/2 off but i missed it by "a few minutes"...so i had to pay $2.93 for an almost spoiled (very sour) tea with almost no ice. When i questioned the price i got a dirty look and a very rude attitude. I requested a few packets of "Sweet-N-Low" to which i got a blank stare so i added "the pink packets of sweetener". I was tossed 2 packets of sugar (white) and the window was closed. I waited a couple of minutes an tried to get her attention...finally i got a "what?" when the window opened again. I (still politely) tried to hand the sugar back an explain i needed the pink packets of sweetener. I was then told..."you ordered unsweet tea"...and then told "we only have sugar packets"...and the window was shut again. I then had to work the first 4 hours of my shift with nothing because due to a surgery i had, I have limited options of beverage choices. While i have worked in retail/customer service many years...I understand you don't know what that person may be going through...but you have no idea what i had been going through either. I just wanted a (cheaper) unspoiled unsweet tea with sweet-n-low...and i won't ever be going back to the Orange City...

If I could give 0 I would. This has been my favorite place to go since they opened. Recently my fiancé told me about the app and how you can get any time happy hour. She proceeded to order a meal pay with her debit card and proceeded to the store.

Upon arrival with my daughter in the car happily awaiting her Ocean Water “blue drink” she gets told that her order was never received and the app does this some times. My fiancé told me that she looked on her bank where it shows a processing payment deducted from Sonic. She spoke to two female managers which told her that there was nothing they could do and sent her in her way empty handed after paying!

This was last week december 30th and now we have been keeping track through online banking and the payment has been fully processed. This is highway robbery and completely unacceptable. Next step is awaiting a response to this review and then to corporate. Really dissatisfied and really effects my choice of where I go in the future.

Also the managers said that it wasn’t happy hour, employees need to be up to date on what the company is offering to...