Chipotle Mexican Grill — Restaurant in DeLand

My recent visit to this Chipotle location was incredibly disappointing. The employees were visibly disengaged—standing around, chatting amongst themselves, and completely ignoring customers. When I finally got their attention, I was met with disrespectful attitudes and even dirty looks.

To make matters worse, my order was incorrect. I was charged for double meat when I had only asked for extra queso, and they also forgot to give me the chips I paid for. It felt like no one was paying attention or taking accountability.

Even more concerning was the health and safety issue I witnessed: a dog was allowed inside the restaurant, blocking the exit near the counter. The employees not only ignored the obstruction but also petted the animal and immediately went back to handling food without washing their hands. That’s completely unsanitary and unacceptable in any food service environment.

Lastly, it’s frustrating that they won’t make a simple quesadilla for a child unless it’s ordered online. That policy is both inconvenient and nonsensical, especially when you're already in the store and ready to order.

Overall, this experience was beyond disappointing. Poor service, sanitation issues, and a total lack of customer care. I won’t be returning...

I got a burrito, with beef cause it looked like the only thing that wasn’t dry, can’t lie the meat looked good tho. Anyway I was transferred over to the next lady I got queso and she just put sour cream on it after and …I was speechless I didn’t know what to say so I didn’t say anything and told her what else I wanted on it , this thing was too much with the queso and sour cream it fell apart completely half way through and I had to get out my car to finish they don’t give you anything but a little foil wrapped around your burrito , I had napkins on napkins, it got on my car seat cover it was a mess. Tasted okay but it was just so taken over by freaking sour cream !! 13$ for a horrible experience. My friend that came in with me was charged 2.70$ for guac but she didn’t even...

Chipotle has been facing a barrage of negative reviews, with common complaints including declining food quality, inconsistent portion sizes, and issues with online ordering. Some customers feel the food is bland, salty, or even inedible, with issues like undercooked or overcooked rice, stale chips, and poorly prepared meats. Rude cashier slamming my food in the bag. My first time at the restaurant will not be going back. I talked to Emmanuel in Corporate and he say oh well we can’t give you an any money I wasn’t looking for money. I was wanting them to do something about the cashier and the lies and the food serviceso I will not be going back. I hear too many stories and they’re the dirtiest restaurant known they’re always being closed down because...