Tropical Smoothie Cafe — Restaurant in Denton

ordered the Caribbean Jerk Chicken wrap as a first-time customer. the food was delicious and the employees were polite, which is why i gave 3 stars.

my primary complaint isn't necessarily with this location or its employees, but it's with the menu length (so more of a corporate issue). for a fast food restaurant, the menu is ginormous, and when you're sitting there with so many options, it can be very overwhelming and time-consuming for customers, especially when they're new. it's called "Tropical Smoothie Cafe" after all, so why are the smoothies overshadowed by the gargantuan list of sandwiches, wraps, flatbreads, salads, etc.? they could remove half of the items and there would still be a variety of options to choose from. also you can barely read the menu at the drive thru because the print is so small from cramming all these options onto the board. i'd suggest looking up their menu prior to going there to save yourself the headache from squinting lol

also (this is probably because this is a new location), but the line was very slow and there were only a few cars. i'm sure this will improve, but that also was a little...

Normally I would 5 stars but Not on this visit. I ordered through the app, but mistake 😕. The restaurant opens up at 8AM but I couldn't pickup my order until 8:20. When I walked in no one welcomed me, it took several minutes before any knew I was even there. It was like they were still opening up. None of the computers screen were turned on. And eventually an employee asked, Can I help you? I told them I was there to pick-up an order. It wasn't even ready, so I had to wait for an 5 more minutes. It makes no sense if your restaurant opens up at 8AM , why wouldn't you be prepared for your customers? I ordered the Southwest Wrap. It was Absolutely Nasty. It was a ton a spinach just thrown in the wrap, the chicken didn't taste done and was hard to chew. The whole experience was...

Terrible service to begin with, extremely rude, no one says good morning, you say good morning, no one answers you. Secondly, I am a consumer. I am a customer there and I am also an Uber worker and I think it is in very bad taste that I am going to pick up the order that my client placed, And when I tried to pick up my customer's order, they threw the bag back and grabbed it from me. Until I gave confirmation to the order, I had already given it confirmation, it is in three parts that confirmation is given to Uber orders and I had already given confirmation on two occasions, I was missing the last part and the worker at the place told me She snatches the bag and throws it behind her until I confirm it in her eyes. They are...