Jersey Mike's Subs — Restaurant in Denver

(I originally left this review blank and just left a star rating, but after the response from the owner I figured I'd go ahead and just share my experience. Owners original reply in case they edit: "Kurlkurry - We're very sorry to see your 1 star review. At our sub shop, customer service is our top priority. Would you please reach out to Jerry at gmaccioli@emhllc.com so we can learn more about your experience?")

When I first got to the store, there was nobody greeting or helping people who had placed call ahead orders. I waited around 10 minutes before ultimately flagging down the manager on duty.

While waiting, the cashier, who was both finishing sandwiches and taking payment, fully removed her mask. When the manager, Dominique, finally came to help me, I asked him why his employees were not wearing masks, to which he replied "It's OK because I made your food." When I asked if he planned on making her put the mask on, he walked away. When I asked for the proprietor's contact information, he refused to give it to me. When I asked for a receipt so I could fill out a survey, I was told I could not get one.

After tracking down a way to report my experience to the stores general manager/owner, they called me and told me that they were sorry and, unprompted, offered to refund my purchase. Over a week went by without the purchase being refunded and with no voicemails, text messages, or emails left to secure any more additional information from me.

So to recap: nobody greeted me, employees were not wearing masks in violation of state health guidelines, the manager on duty excused her removing her mask for no reason and acted indignant that I would point it out, refused to give me contact information or a receipt, and then on top of everything I was lied to by the store owner about the way they would resolve the issue.

This place is a time-bomb waiting to happen. If health regulations become to burdensome, they just won't do it. The manager will happily try to protect his friends rather than public health. And the owners will lie to you. Disgusting restaurant and horrible member of...

SIGNS SIGNS SIGNS!!! Where to order, where the line forms, etc etc. After waiting several minutes at what looks like the beginning of the line, the cash register where you would order and pay and wait for your order, but no that's the end of the line. So while I was busy looking at the menu, no employee or sign informed me I was at the wrong end of the line, several people then cut me unintentionally. By the time I ended up at the correct spot to order the wait was not worth the reward so I left. The employees I witnessed working all seemed lost and confused and could barely process one order per employee per station. I've been to cheesesteak/sandwich places all over the world and most can process 5-10 times the orders over and over with only 2-3 employees working instead of the dozen I saw working here. It's not my quest to sit here and tell you all my frustrations and condescend you without offering some advice to help you excel and make your customers return happy (hopefully) the next time. At the moment you currently have a lunch monopoly in the area and are probably doing well regardless of the service your providing, but lots of competition is heading your way as tower rd develops. Your customer service and employee efficiency must increase if you want to sustain decent profits down the road. Step 1, hire a really experienced manager who is good at training and stimulating the (current confused and really slow inefficient staff). I know payroll isn't cheap but it will pays off in the end. Step 2. Lots of big signs facing customers as they walk in the door telling them where to order, where to pay. Step 3. efficiency, efficiency efficiency, these 12 or so employees should be able to move the line along at a minimum of 2-5x faster then the current wait. During peak hours all staff should be helping customers not doing dishes, baking, prepping etc, save that for non-busy hrs. Goodluck, hopefully I can change or delete this review...

I regret to say that our recent visit to Jersey Mikes was an incredibly disappointing and unpleasant experience. Not only did they mess up our order, but we were left feeling deeply disturbed by the behavior of the workers.

To begin with, the order mix-up was frustrating. We had specifically requested certain items, but when our food arrived, it was completely different from what we had ordered. This led to unnecessary delays and an overall negative impact on our dining experience.

However, what was even more disturbing was the suspicion that our food might have been tampered with. While I cannot say for certain, the attitude of the workers and the way they handled our complaint raised some alarming red flags. We were left wondering if they had indeed tampered with our food, which is not only unethical but also illegal.

The workers' behavior was unprofessional and disrespectful, showing a lack of regard for customers' concerns. It's deeply disheartening to witness such conduct in any establishment, and it left us feeling disgusted and violated.

As customers, we expect to be treated with respect and integrity. Unfortunately, this was not the case at Jersey Mikes. It is evident that there is a severe lack of training and management oversight in place.

I sincerely hope that the management of Jersey Mikes takes immediate and serious action to investigate and address these issues. Customers should never have to question the safety and integrity of their food or endure such disrespectful treatment.

I regret to say that, based on our experience, we will not be returning to Jersey Mikes, and we cannot recommend it to others. We strongly advise potential customers to consider other dining options that prioritize the well-being and satisfaction of their patrons.

It is my hope that this review serves as a wake-up call for Jersey Mikes to rectify these shortcomings and ensure a more respectful and responsible approach to...