Raising Cane's Chicken Fingers — Restaurant in Denver

Update: I despise the drive thru on busy nights. Everyone crowds through. No one follows a merge etiquette. Order taking is so random on which side they use. Hard pass when they're busy.

Original review: Third attempt to try Cane's.

When they first opened I was pissed off at the extra traffic backing up Colorado Blvd for a block on my commute home. So I refused to go (like I refuse to go to that burger joint in Aurora).

Everyone started talking about Cane's so I caved and tried the drive through. I despise employees being forced to work outside in the cold. Poor guy was grumpy. I drove off.

Several months later more people were talking about it. I tried again. This time the line was so long and so slow I left again.

Then my work neighbor started talking about it. So I looked up their menu. I was surprised at how small the menu is. They have like 5 items packaged into 4 very similar combos. Sticking to what they know. Respect. What could go wrong?

I decided to try again when I noticed the line was short. Staff was friendly. Everything went smoothly. I made a modification at the window. They handled it well.

I get home. The food is in Styrofoam. That's another pet peeve of mine. Most places are converting to something recyclable. I'm disappointed.

That said the chicken was wonderful. It was cooked perfectly. It was juicy without being under cooked and pink and it wasn't over cooked and tough. The portion seemed reasonable (3 strips).

The fries are basic, but cooked fine. The toast is a nice touch, but nothing spectacular. I wasn't thrilled of the Cane's sauce. It's the only sauce they have. It's like a barbecue aioli with a hint of spice.

I liked the coleslaw. It had too much sauce for my liking, but reminded me of the KFC coleslaw from my childhood (40 y.o.). Nostalgia!

I can see why lots of people like it. The Styrofoam will probably...

On March 31st around 1:00 me and my daughter and my grandkids went to go have lunch over there one of your workers outside told us we have to wait at least 10 minutes before we go in because there is people in there already we said fine we'll wait so he comes back to us go ahead and go in after 10 minutes go in there we walk in there one of your employees tells us get out of the store you can't come in here you have to wait outside until we get rid of other people fine got to be fine if she would have told us in a polite way but she said we had to get out and wait outside until they call us what she was very rude about it right after we walked out six people walked in she didn't tell them to walk right back out we looked in there she was taking their order and I think that was very very unprofessional but she had told us to do to talk to the manager he didn't seem like to care which he could have told us while you know she should have said well maybe half order and the other half wait outside but did not say that and I go there every other weekend but obviously it didn't seem like your manager didn't care about it cuz he didn't say nothing like he did not apologize or anything like that so I was very very upset today at your restaurant I think they were very unprofessional I understand the covid and how the capacity works but she should have told us in a polite way like I said I would really appreciate your feedback...

Really disappointed with my experience here. I went through the drive-thru and for some reason there were two girls running two separate lanes and taking orders on tablets.

I ordered 2 caniac combos, both with no drinks, one no slaw extra toast and the other with no fries extra toast and substituting one of the canes sauce for one honey mustard. I could tell the girl taking the order wasn't very comfortable typing out the order, but she repeated back the correct order to me, so I just pulled ahead.

When I got to the window, I asked for a receipt because the price seemed a little high, and after waiting several minutes for it, they finally gave it to me. I saw that the order was entered incorrectly: I had been charged for drinks, the substitutions were entered incorrectly, and two extra sauces were added. I had already been at the drive-thru for 4-5 minutes and didn't want to hold up the line over a few bucks, so I just left.

I got home and found that a toast was missing as well. The food was about typical Canes, which is always delicious. I've worked multiple jobs in the service industry, so I hate causing extra trouble for people in an already under-appreciated profession, but it is frustrating to be over-charged and...