Taco Bueno — Restaurant in DeSoto

Note: The 3 stars in this review are for the quality of SERVICE received in this restaurant, not the food. The following comments reflect my impression of the quality of food by the entire company, regardless of franchise.

I used to live and breathe Taco Bueno. I did my best to avoid eating fast food, but Bueno would be the one exception. Now, I generally avoid eating at Bueno unless it is absolutely necessary and certainly would have done so today if I had not been craving the hell out of their crispy chicken tacos.

I don't know what they have done to the recipe/formula/distributor of some of their staple ingredients, but they need to reflect seriously on this change of business. The queso, which used to be the highlight of their dishes, is now one of the worst items on the menu. Dear Bueno, I do not state this lightly. Queso should NEVER be sweet. (I seriously cannot believe I had to write that.) The queso here is just plain gross now.

Due to this damned craving for crispy chicken tacos, I find myself at Bueno, the nearest/easiest place to find them over here (and no, Taco Bell is NOT an option, so don't even suggest it). "They can't possibly eff up chicken tacos," thought I. I swear it was like someone at corporate heard my thoughts and said "Hold my beer!"

Why, why, why are they spicy, now??? It's not so much the spice that I dislike as it is the spice is accompanied by a lack of any other discernible seasoning. And dry. The chicken is so dry I could get more moisture from rubbing two saltines together. Yeah. Thanks for ruining that for me, Bueno.

They seem to have maintained the sanctity of the beef taco and burrito recipes, so there is that. But it's not enough to entice me back.

Now, to the restaurant: As stated previously, the ONLY reason this review is given 3 stars is because of the service at this place. Otherwise, it would be one (or worse, none). From the moment I walked through the door, the [new] cashier behaved with the utmost professionalism and congeniality. She may only have worked here for 2 days, but Natasha Taylor deserves both a promotion AND a raise! She was so warm, friendly, helpful, and hardworking. I dined in and had the opportunity to see her greet and help a number of customers, always friendly. And when she wasn't helping customers she was tidying up the restaurant, making the place look as presentable as possible. This woman is a true gem.

Taco Bueno, get the quality of your food up to the quality of this employee and I might come back.

Until then, I'm looking for a good place to get chicken tacos in DeSoto. If you know...

A great fast food restaurant but they got my order wrong but most fast food places do get your order wrong all the time. I will be back though cuz their food is excellent but I will be checking my order and making sure it is right before I leave the window. I don't care how long it takes. It will probably piss my daughter off but I will not leave the drive-through window until I check my order period every single box. I spent over $30 there and not one order was right. But I do love their food! I just wish they'd learn how to work properly every fast food restaurant drive-through window. None of them ever get your orders right because they don't care! these fast food places just really don't care about their people they're taking their order for all they want to do is get you in and out that's it. That's why I don't order much take out. I'm very picky...

If I could give this establishment a no star I would. There are several areas of concern. The employees are not trained. They must all need hearing aids. The street tacos I tried and liked. They were properly prepared. I bragged on them and went back to get some more. They were so overcooked and the shrimp was like little rocks. I took them back. They forgot to put anything on the taco. I called and was told to come back for the rest of the ingredients. I went back ...being hopeful I also ordered a Mexidip and chips thinking they can't possibly get this wrong. The beans looked like slop all over the chip and onto the plate, avacoda salad was just chucks of avacoda..nothing else. the rice was undercooked. This was by far the worst I have had anywhere. I am never planning...