Kroger — Local services in DeSoto

I have shopped at this store for years. Lately due to my busy schedule, I have been trying the online ordering and pick up service. Typically, things have been generally okay until today. I called to pickup my order during the designated pickup time and they hung up on me three times then when I went inside to personally get my order I was informed they cancelled it. Now being in business management and operations, I would be highly upset to find out one, possibly more, of my store locations was cancelling orders. Bottom line that is affecting the company's revenue. My order today may have been only one but it makes you think how many orders have they been cancelling. This is especially considering all the money spent on marketing and advertising for Kroger online shopping, Click List and Instacart, not to mention, the wages paid to employees to handle these services. The store was not busy at the time and many employees were standing around having personal conversations. In addition, this store is becoming synonymous with unstocked shelves and/or being out of merchandise. Customers are being forced to go to competitors, such as Wal-Mart, located five minutes away, who are providing the same services, at more affordable prices. The overall customer service manager, store manager and district manager are dropping the ball by not monitoring the store operations and its employees...

The experience was not bad. But when they come on the intercom and say customers should wear masks and store associates also. But you look around and the employees aren't wearing masks.

It also sad to see the store is in need of stocking and employees scrolling on their phones or laughing loud and joking instead of working.

Two young women were supposed to stock produce, but they were either scrolling on their phones or eating. I observed that one young lady took the product off the shelf, fruit to be exact, and then went to get the seasoning you put on the fruit, opened it, and began to use it. Does Kroger employees get free food?

My problem is that when the stores show losses, it's billed back to the consumer. I am ashamed that some people don't understand the morals and ethics you need in a job no matter what you do.

If you look closely, you can see the product in one of the young ladies' hands and the open fruit and seasoning sitting on top of the box. You would have to Zoom to see it.

9/10/22 I was in the store to purchase groceries. The produce section had no bags for your produce. We asked, but the person never came back. Also, they were low on several items in the store. I'm very disappointed. Kinda in a disarray. I posted 4 pictures of the empty plastic...

First, I want to give a big thanks to Mr. Jalen, the Self Checkout attendant. It seems he runs the whole front department when management seems to not care. Every time I come he has a level of generosity that is very hard to come by, especially in retail workers. Whether it be a return, items missing from online pickups, Items that are not on shelves and Sale price problems (the tags on shelves are 90% of the time WRONG), he is always extremely helpful. Also, Customer service was closed for 4 days straight and I had items that I needed returned before 30 days. The big dude whose the head of store couldn't help me nor any of his other cohorts in management, which is obscene, since customers are the reason you all are in business, but Mr. Jalen helped me. Also, there will be only 1 cashier on the lanes while management just looks around and points. I understand we are moving towards technology, but at least let us older people die out first before we are forced to scan out Sunday dinner ingredients. 1-10 items I don't mind, but I have 40+ items and Im forced the self check because there is only 1 cashier, with a line going down aisle 7 to the back. Please give people like Jalen a good pat on the back and incentive for carrying a front end team when management could be...