Domino's Pizza — Restaurant in Detroit

I had 2 terrible experiences with this Dominos on back to back days.

Day 1, 1/15/25, I placed an order on the website online for delivery. Unexpectedly it just said "Your order was cancelled". I couldn't figure out WHY it had been cancelled, and I wanted to verify that I had not wasted the money on the gift cards I used. The website said to call "313-962-9100" for answers-- this I tried doing, and each time I called it would send me right to the eternal waiting music, which was an ad-loop for Dominos(UGH). If you find yourself on the Dominos-ad-loop-waiting-music, you may as well hang up because I can tell you what will happen-- it ended up dropping my call after 2hrs of not being answered. I found a work-around where I could call using my spouse's phone and reach someone, but ONLY if you pressed "1" like you were placing a new order-- if you pressed "2" it also took you to the eternal waiting music/ad loop. Anyway, when I was able to reach a live human by pressing 1, she said she was "unable to check the status of my order" and then would just send me again to the eternal waiting music. I tried calling the corporate # for Dominos complaints, and it said the only way it could "help me at this time" was to have a bot text me, or that I should chat with the online bot Dot. You literally can't reach a human even if you try. I sent several scathing messages to the bot Dot, with no response that day.

Day 2, I thought I would give them one more chance(and I had the gift cards anyway), so I tried again on 1/16/25 to order delivery from Dominos. This was a complete failure and frankly the last straw. I will never order delivery from Dominos again, at least while I live at this address. Never again. I placed an order at 5:19pm, and the Dominos Tracker just showed it stuck on the "quality check" for almost two hours. I tried calling the number multiple times and each time it would send me right to the eternal waiting music/ad loop that I experienced on 1/15. I used the same work-around listed above, but she again said she was "unable to check the status of my order" and then would just send me again to the eternal waiting music. I had to call her back and explain that at this point we didn't even WANT the pizza since it was almost 2 hours late, and she said she couldn't do that, she was not able to even find the order because it wasn't placed over the phone it was placed online--and sent me to the eternal waiting music again. I sent a message to the chatbot Dot just saying to please cancel the order, since I CAN'T BELIEVE THERE'S NO BUTTON OR FUNCTION ON THE WEBSITE THAT SAYS TO CANCEL THE ORDER--there was literally no other way I could say that Dominos failed us and I just wanted my money back at that point. It was then, after 7:00pm, almost 2hrs later, that the delivery driver showed up with our pizza. I was so shocked. I had literally left the house to get on the streetcar to go downtown and complain to the actual STORE LOCATION downtown that I wanted my money back. Lucky the train hadn't come yet!! I walked back home and grabbed the pizza from the driver. Who would ever use this company? I tipped the poor driver, it's not his fault, but no delivery...

Yesterday, I had my daughter to try ordering through the Domino's App and it was experiencing technical issues. The system said to go to the website to place the order. So, instead we decided to directly call two stores, one on Vernor (in Southwest Detroit) and the other in Hamtramck. Neither store would take our order for delivery (important to note), and advised us to order from the Buhl building on Griswold. Which we did not want to because of the ratings and reviews. Specifically, referencing the manager Mary and hair being in the food. It was not good, her attitude, lack of store cleanliness, and poor food quality. Now mind you the nearest store to me on Woodward Ave is closed for renovations or moving locations. Which is the store I prefer. After reading a most recent review referencing Charlene the GM being a new bright spot and potential positive changes at the Griswold location. I told my daughter to order through the website, which defaulted to the Buhl building. After an hour and a half, we had not received our delivery. We called the store multiple times and after ringing the phone for quite a while. Charlene answers the phone and advises us of the situation going on at the store. She offered to refund our money or have us wait for our order. We decided to wait because we wanted to try out the New York style Pizza. By this time we had already waited this long and we didn't want to start all over with a new place. Charlene said she would throw in some complimentary wings and sauce. Eventually we got our food about an hour later, which means that we waited a total of 2 and a half hours for our food. I'm diabetic and figured that this would be quick for me to get something to eat for my cheat day. The pizza did not taste good at all. The pepperoni tasted like it was old/stale, not fresh. I've never tasted pizza from Domino's like that. My daughter did not care for the wings, but I thought they were alright. Still, I'm stuck with 2 pizzas that were horrible. I spent $28.29 plus we tipped the driver (Jojo) as the above issues were not his fault. Charlene was doing the best she could, considering the limited resources and staff she had. She was very polite, professional, and tried to be accommodating. However, at this point I would like my money back for the pizzas, because they were nasty and doesn't seem to be made different from the original Domino's pizza. I for sure will not order from the Griswold location EVER again! Furthermore, I rated the 'Service' three stars instead of one because of Charlene and JoJo redeeming what was mostly a bad experience. Now for the note of importance: Since the Woodward location is closed, dividing/splitting the delivery territory more evenly would be nice to better accommodate customers and staff. In addition, providing more staff and WORKING delivery vehicles would help to greatly improve customer satisfaction for those ordering at the...

Ordered a pizza from a hotel 2 blocks from the store. The email I received said the delivery time was 20-30 minutes. After nearly 2 hours the Tracker showed it was Delivered, but I still had no pizza. Here is the text of the complaint I submitted:

I ordered the pizza online at 6:07 PM. Email from Dominos said Delivery Time is 20-30 minutes. The pizza sat for 20 minutes after being made before being put in the oven. Order was checked for accuracy at 6:35pm. At 7:01 pm the tracker showed it had not left the store, so I called the store. The phone rang but there was no answer. At 7:04 pm I called the store again. I told a woman who answered that I wanted to check on my pizza, telling her that the email I received said it would take 20-30 minutes to receive the pizza and it’s been almost an hour. She checked and said that it should be arriving soon. She made it sound like it was out for delivery, conflicting with the pizza tracker, so I thought perhaps they didn’t update the tracker and it would be here soon. At this point it had been 2-3 times longer than the original delivery estimate and I was told it would be any minute. At 7:29 the Tracker changed to Out for Delivery. This change was 25 minutes after I called and was told the pizza should be here any minute. Either something was wrong with the Tracker, or more likely, the employee lied to me about it being on the way and they began making the order again at the time of my call, which was 1 hour and 20 minutes after the original order was placed. At roughly 7:50, the Tracker changed to “Delivered. We hope you are enjoying your pizza.” I was still sitting in my room, 1 hour and 45 minutes after placing the order which originally was supposed to be delivered in 20-30 minutes. I finally left my room after nearly 2 hours of waiting to get some food elsewhere. This was ridiculous and I will not pay for it. The pizza...