Vue Rooftop - Dillon — Restaurant in Dillon

VUE restaurant opened about 1week ago and is on the 4th floor of the new Homewood Suites Hotel. Parking avail at side and back of the building. Walk into the lobby and take a left. elevators area will be at the Right. I ordered the mushroom soup and the lamb riblets. Delicious!! Although the riblets tasted abit more saltier towards the end, I still finished all the food. The cucumber garnish helps give a refreshing taste. Mushroom soup taste great with the roasted wild mushroom pieces. Just ok service from the wait staffs. My dining experience would have been perfect and give 5-stars for this review. However, they gave me the silly "lack of staffs" excuse. If you want to have outdoor dining at this place, you might wanna check ahead first otherwise you'll be disappointed. Coz despite it was a warm sunny 60F outside before 6pm on a Mon evening, they're not offering service for outdoor dining due to so-called short of staffs. I was very dumbfounded by their this silly excuse. The restaurant was literally empty except 1 other customer sitting at the bar when I walked in. There's the bartender, manager, a host and 1-2 other wait staffs. Bartender and wait staffs were somewhat lingering around waiting for more customers to come in. Their patio/balcony all furnished with chairs+tables. The entire restaurant is not very big either. After ordered my food at the bar, I said I'm going to sit outside and they can bring me the food there then. Staff politely telling me indirectly they not gonna bring my food outside if I wanna sit outside; and offered to pack my food to-go (in disposables) so I can sit outside and eat. I was like.... seriously???? Staffs so lazy..... Is it really that difficult to walk that extra 20ft? And there's only 2 customers. Totally doesn't make sense at all and ruined a major component of the dining experience. I've worked as waitress for years and also in customer service line, so I know what busy means. Instead, this excuse depict a lazy impression on the staffs. If not providing outdoor dining service, might as well put away the outdoor furnitures then. And also I'm not sure if the unobstructed views of the mountains would be affected in the future bcoz right now there's a new building construction right in front of the restaurant. Not sure how tall that new building going to be. This just an honest description of my dining experience at this new restaurant for your reference. Whether you want to try it or not...

Gimmicky, not well executed, and a waste of money. We ordered the Manhattan, Pumpkin spice old fashion, and Lamb Riblets to start. For the mains: the dry aged Vue burger, cream forest mushroom soup, and the caesar with added salmon.

First, I'd like to say that our waitress was very kind, attentive, and gave us great costumer service.

The drinks were adequate, not special or worth $14 even with the made in house syrups and specialty ice cubes.

The Lamb riblets were delicious. If you decide to come here, definitely order them.

The burger was weird in a bad way. Beer cheese and huckleberry ketchup do not belong together. It was gross. The fries were crispy, but they lacked any seasoning.

The mushroom soup was just odd. This one I'll leave up to debate, maybe someone else would enjoy it. As someone who loves mushrooms, it had a overwhelmingly very strong mushroom taste. The soup was blended to be smooth and thick in texture. Aside from some mushroom garnish on top, there was nothing solid in the soup. To me, it was not very appealing, brown/grey in color and kind of the consistency of pudding with a strong mushroom taste. I will say the soup really needed a slice of bread or toast on the side or some croutons of some sort. I think that might have been a game changer.

Next, the caesar salad with salmon. The salmon came out dry and fishy tasting. The actual salad was poorly executed. The chickpeas were crispy but not seasoned / bland. There were small pieces of lettuce in the salad that had spoiled. You could not taste the caesar dressing or the Asiago cheese at all, the two main components of a caesar salad were completely lost. Again these ingredients just didn't go well together. I could not eat it.

I mentioned these items to the manager, and he completely dismissed me, never apologized, and told me that their expiremental food might not be for everyone. When I said I couldn't eat the caesar, he said the ingredients were listed on the menu. I guess I must be stupid to know how to read a menu and I don't understand the experimental / edgy food at a gimmicky hotel restaurant. His response was completely unprofessional, insulting, and lacked any skill in customer service.

Please come try the food for yourself. Maybe I don't get it. But I won't be...

A comedy of errors. I made reservations for a Thanksgiving dinner. The ad stated that there was to be a choice of Prime Rib or Roasted Turkey. There was no turkey (this is Thanksgiving, remember?) Two sides included - mashed potatoes, green bean casserole, or sweet potato. Dessert included - choice of Pumpkin or Apple Pie.

I don't eat red meat. Is there another option? Yes, hostess said you can choose any other protein in place of the Prime Rib. Waiter told us there was no option besides Prime Rib. My dining partner chose mashed potatoes and green bean casserole. Waiter said there would be an extra charge for the second side (see above). Their regular menu was offered. OK, since there was no option for someone who doesn't eat red meat, I chose scallops with gnocchi and brussels sprouts. Sorry, I forgot to mention we don't have gnocchi. OK, how about mashed potatoes instead? Waiter consults with cook. Yes, that will be OK. Scallops arrive over mashed potatoes and BROCOLLI. I asked, what about the brussels sprouts? Oh, let me check with the chef. Returns, we're out of brussels sprouts. I point to the specials menu, which offers goat cheese brussels sprouts. I ask if they had brussels sprouts on the specials menu, why could I not have them with my scallops? That's a good question, he says. Never got an answer.

Ordered wine. Would you like to keep the cork? Yes, please. Took the cork.

After some time, the check arrived. It was the wrong check! Correct check finally received. Credit card presented. Waiter returns to table. Sorry, but I need your PIN number, the POS system won't process debit card as a credit. Give the waiter the PIN. Waiter returns again. Oops, the POS timed out. Give him the PIN again. Get notification from my bank that the credit was processed twice.

Now, any one or two of these things would have been OK, but all of them? It was obvious that there was some kind of quarrel between the back and the front of the house....