Pizza Hut — Restaurant in Dothan

Drove thru the drive thru to order... employee standing at the back door smoking a cigarette, watched her go from that back door to the register and started counting her drawer down... (then took our card after we ordered a large supreme and something to drink we get told that their drink machine was out of order) still hasn’t washed her hands... the other lady was nice but seemed like she was done with being over the drive thru... drove around to the front door, we had 15 minutes so I walked our dogs... parking lot is full of trash and so is the yard all around them... go back in to grab our pizza to the lady washing tables which is awesome but she goes to grab our pizza out of the warmer box and coughed all over the boxes... not very thinky at all... I left for 2 seconds and took the pizza to the truck but had to go back and ask for a manager... the same lady was still washing the tables, she asked why? so I told her everything I just seen and she had an excuse for everything and then lied... after 5 minutes, she still didn’t ask for a manager for me... I walked out... will...

I used to like this place but after my last order I will not be going back. I spent a good amount of money only for some of my order to be missing. They use door dash and I tried contacting the driver and was told there was nothing he could do but to call Pizza Hut. No one answered for a good while but finally got someone only to be put on hold for 30 min. So I hung up and called back to be put on hold again. I was on hold for over an hour. I finally called back and asked to speak with a manager and was hung up on. I called from a different number too, they would just pick up and hang up. No regard to customer satisfaction, and highly unprofessional. I finally was able to go up there 4 hours after it had been delivered and was given a bag had the rest of my order. The guy that gave it to me was actually nice and he offered a 20oz drink for the trouble/blamed it on doordash for not getting the whole order. But I am very disappointed in...

Simple phone in on carry out. Got hung up on twice. 3rd call I explained I'd been hung up on twice, girl on phone said she wasn't the one who hung up on me, no reason to be rude to her. Wasn't rude just stating fact. Thanked her, told her other places sold pizza. Have since the 70's as always got pizzas at pizza hut, they are simply better. When one opened a mile from my house, thought I was in heaven. Have tried & tried carryout & dine in. It's just a struggle to get the pizza. People wonder especially during lunch how could a pizza hut parking lot not be full. Nothing to do with pizza. It's the staff. Or, maybe over the years I just happened to catch everyone on a bad day. Regardless, I will check out papa John's & others. Will tell everyone I know what my experience has been. So long pizza hut, it was a good ride far as pizza goes, great ingredients, pizzas, only the cook could screw up the taste. Cannot believe retail...