SpringHill Suites by Marriott Dothan — Hotel in Dothan

I will start this by saying all I care about in a hotel is if I sleep well. I do not need extra frills. With the hotel being so new, the pros outweigh the cons in staying here if you can get past certain things. I couldn't and slept maybe 90 minutes, combined.

The lobby, hallways, and community spaces are all clean and well attended. The front desk employee was kind. Breakfast staff was pleasant and everything was clean for breakfast service. Having a clean and quiet hallway is always nice and this hotel provided both. You can hear others opening and closing their doors, but it is not excessive. The king room was good-sized and modern looking. The bedding was nice. You can request different pillows if you'd like. The bathroom was a great size. It has a tall counter top, a larger stand up shower and a tall shower head. I'm 5'6" and could just barely reach the shower head to adjust it, someone shorter would likely have an issue. Tall husbands come in handy. The head itself was junk. It had low pressure and adjusting it did not help. I'm not sure if the hot water recirculation system doesn't work well to the 4th floor or if it is non existent. We left the shower running for 8 minutes and still the shower was only a step above warm. Opening the hot water on the sink faucet helped turn it hot after another 4 minutes. On the walls of our shower was makeup and what I'm guessing was short hair from a man shaving in the shower. Not rinsing the shower, and likely not cleaning it at all was very offputting. The glass wall was also not cleaned, there were hearts drawn on the glass. There is a ceiling fan in the bathroom but no way to turn it on. At least in 418 there was not. The sink faucet was not cleaned between guests. It had greasy fingerprints on the handle and faucet and maybe toothpaste splatter. The sink, mirror, and counter looked clean.

If you're a light sleeper, bring ear plugs, Loops, or whatever helps you sleep. This hotel is on a multi lane intersection where trucks can, and do, use jake brakes at all hours. The passenger vehicle noise is quite loud too. The smoke detector is not a steady red and annoying light, it's a bright, blinking annoying white light. You can turn away from it and still see it blinking as a reflection on the blinds, ceiling, and wall. There is a usb charging port on one side of the bed, not both. The bathroom has a night light of sorts in the outlet. To turn it off press the test button on the outlet and it will turn off. Reset to put power back to the outlet. Beyond the noise and the blinking and steady lights, the heat/ac is not one or the other. It's on or off. So if you pick 65° for the room the heat and ac will bounce back and forth trying to keep it at 65°. And it blows DIRECTLY onto the bed and not just one side; across the entire bed. So you're hot then cold back and forth. If this hotel wasn't new I'd of given it way less praise. It is clean. Beds are comfortable. Staff was very friendly....

This was the worst stay I’ve ever experienced with a Marriott hotel. My brother and I arrived around 10pm Thursday night and I was told that my room was cancelled due to overbooking and my brothers room was also cancelled, but an alternate hotel room at a sister hotel 15 minutes away was booked in place of his original booking. We were both booked for Thursday and Friday nights (2 night stay).

There was no notification of these changes/cancelations until we were physically at the front desk after traveling all day.

In addition to cancelling my room without notice, they also CHARGED me a $150 cancelation fee, even though I was not the one that cancelled. My brother did not want to stay at the alternative hotel and they told him he would be charged the full cost of the room for that night in the other hotel if he did not show or cancelled (which was $259).

A long hour later at 11pm we were told there was a cancellation from another guest and we were given a room with two queen beds to share at the SpringHill suites, which we were grateful for, and then in the morning we were able to ask the manager to reverse the cancellation changes that they made. We also asked that they would match the rate of our original reservation we had made weeks in advance, and they said they would match it with manager approval. They took down my info and said that the manager would call in the morning to discuss, they never did. They did reverse the cancellation charges, but then told us we had to check out of that room as it wasn’t available for the second night.

When I went back to check out, I asked again if there were any last minute cancellations so we could stay in the same hotel and not have to find another for Friday night- the woman at the front desk (not the manager we had spoken to a few hours ago) told us there were several rooms available and we were able to stay. Throughout this whole time I gave 3 different front desk staff my contact info and was told I would get a call from the manager or Marriott to review the situation and also to ensure that the cancellation fee was refunded and to match the rate from my original booking.

I still have not received any contact from the hotel and I was charged a total of $370 for my two night stay, not the original $303 that I was promised would be matched. I plan to dispute the charge with my credit card company. I understand that overbooking happens, but the way it was handled, the lack of communication, the inconsistent charges, and amount of time I spent talking with staff to try to resolve the issue was so...

I reserved a room here a month before my trip through Marriott.com. The front desk canceled the reservation 3 hours prior to check in. They told me they had overbooked the hotel, so they had to cancel my reservation (and charge me a cancellation fee). Apparently it is normal for them to overbook the hotel and unilaterally cancel reservations.||||My brother-in-law had also reserved a room, and they told him that instead of canceling, they had moved his reservation to a different hotel, 15 miles away. If he didn't like it, he'd need to cancel the reservation (and pay the cancellation fee). They didn't care that he didn't have a car since we were traveling together.||||After an hour of trying to figure out what to do in the lobby - Surprise! - there actually was an available room. So we ended up paying twice the price that night because the hotel was "overbooked" (despite both of our prior reservations), with my brother-in-law staying on the couch in the room.The hotel forced us to use my wife's card, after accusing me of credit card fraud, and refusing to allow me to use my card.||||The second night, my brother-in-law was able to secure his own room at the hotel, and we did not stay a third night.||||Throughout both days at the hotel, my wife and I were only able to speak with a manager once, who assured us that everything would be fixed at check-out. Of course, it was not fixed at check-out, the rates were not honored. No manager spoke to us, despite the front desk taking both of our numbers, names, and emails multiple times throughout the weekend and assuring us that someone would be in touch.||||Surprising from a Marriott property. Wild that they made no attempt to honor the reservation or rectify their own mistake. Would not recommend if you're interested in your travel going to plan or want reasonable accommodations in Dothan.||||Good water pressure though, so...