Krystal — Restaurant in Douglasville

I have always had a great experience with this Krystal's location, until 2 months when the store manager was changed. Since then, the establishment has gone down hill due to this new store manager has come in, it has been awful. I always order the same thing, ORIGINAL SCRAMBLER BREAKFAST BOWL with no meat (I don't eat pork and refuse to pay for something that I don't want). ORIGINAL SCRAMBLER BREAKFAST BOWL is $3.59 + tax=$4.95. I usually order the ORIGINAL SCRAMBLER BREAKFAST BOWL and have them ring everything up individually which it is $2.64 total. The first time I met the store manager, was when I walked into the establishment a couple of weeks ago and she took it upon herself to inform me that they would be putting it into separate containers, I will only get a small amount of grits vs the large that comes in the scrambler bowl, if I wanted a large I would have to purchase another side of grits in addition to the side I already purchased. Well, the system went down and I decided to leave.

Today, I decided to try Krystal's once again, I had a craving for the grits and eggs; this time I went through the drive thru and the drive thru. When I placed my order I stated that I wanted everything that comes in the ORIGINAL SCRAMBLER BREAKFAST BOWL, except the sausage, rung up separately because I do not eat pork. The attendant had a really bad attitude, rung me up for the ORIGINAL SCRAMBLER BREAKFAST BOWL with the pork sausage on the side, was going to make me pay for it even after I had already informed the attendant that I do not eat pork, then she commented that it's going to be more if she rings it up separately than the ORIGINAL SCRAMBLER BREAKFAST BOWL and that she was just going to do it my way. She had me pull to the window to tell me my total which came out to $6.12 and the attendant still tried to charge me for the pork sausage that I did not want and do not eat. Come to find out that the drive thru attendant was the store manager and she stated, once again, that the ORIGINAL SCRAMBLER BREAKFAST BOWL comes with a large serving of grits. She rung me up for a small serving side of grits and if I wanted the large I would have to pay for another side of grits. This is ridiculous, because I had already stated that I wanted everything in the ORIGINAL SCRAMBLER BREAKFAST BOWL except the meat and to pay for it separately, prior to anything else. So why would I have to pay for another small side of grits vs paying for a large side of grits. At this point in time, I refuse to go back to this Krystal's while this uneducated, lack of common sense, ghetto, thieving, 0 customer service experience, only got the job of store manager because nobody else wanted it, so called store manager is working on shift. It gets even better; when you try to call this location, the phone goes straight...

Customer service horrible back line dirty young man with no gloves on putting together burgers with bare hands. Have since spoken with the manager and made her aware of these problems. She seem very concerned. Ok update to this post I stupidly decided on 2 12 22 to go through the drive thru at 1am on way home from the er. Sat in this line over an hr due to only things open at that time. Anyway get to speak at the 35 minute mark to find a note saying pull to window to order. Get to window about 210 to be told if I was not with a food delivery service they could not take my order since there were only 2 of them there. I was fuming! I called Ashley the GM of the store since I ha e her cell number from this original post again she started out seeming concerned until I told her there were only 2 people there and she stated there should have been at least 3 cause her husband should have also been there. Ashley then ask me if she could call me back and surprise surprise today is 3 4 22 and I have not heard back from Ashley. STAY AWAY FROM...

I ordered the pick 5 on today 11/23 at 730pm from this location. I ordered 4 Krystals no cheese no pickle add mayo. I should’ve know not too because the outside of the building looked dark and not lit up. The drive through was dirty and window was even dirtier. The cashier was extremely nice at the window I can say that. I got home to eat my food open up the bag and a smell aroma was different. I looked in the first Krystal box too see if they added the mayo it looked old as if had been sitting there for a while but I thought ok I can deal with this for one day. I ate that one, I open the next Krystal and it Immediately smelled like old meat and then open all of the Krystal boxes. All of the meat was old and smelled. I called the store location to let them know I will be back tomorrow for refund because I was not coming back out tonight. When you call the location it provides a number to call (346) 440-0772. I called the number but they’re gone for today. I would like my money back and will not eat at this...