Kendall Pond Pizza II — Restaurant in Dover

I ordered a chicken feta salad, picked it up and found out that they left off the feta when I got home. I called and they offered to allow me to DRIVE back so they could throw some feta on my salad. ummmmm, no. When I complained, they said they would give me a credit. Okay, fine, seemed fair. I am a rewards member, or I was, so I expected to see the credit on my account. The following Wednesday, as per our custom, I was ordering our weekly easy takeout meal and noticed that the credit was not on my account. Given what good customers we are, frequent orders that always include a 20% tip for takeout, I assumed this was a mistake. The person who answered the phone consulted their manager and told me they would give me a five dollar credit because that was waaaaaayyyy more than what feta costs. Hmmmmm, actually, not. As a rewards member I know that I have spent about $1000 there in the last six months. Yeah, the food is decent and easy enough, when they include all of the ingredients. So given that I will never frequent their shop again, I estimate that this particular feta cost them a few thousand dollars over the next few years. Terrible customer service. ps, the chicken was dry as well and the garlic bread was burnt - oh and did I mention I tipped 20% - wow- FYI...

In order to be transparent, I will start by saying my daughter works at KPII. BUT before you assume my review is tainted, rest assured food is my jam, and I refuse to recommend any place if the food or hospitality doesn't meet the expectations. I've had a few pizzas from here (pepperoni, cheese, vegetarian, bacon and onion, Blanco, Blanco bacon and onion, Blanco with mushrooms) as well as onion rings and fries, and have legit NOT had a single bad bite of food. I am admittedly simple minded when it comes to pizzas- and my favorite is a plain old cheese and KPPII doesn't let me down there specifically! Super aromatic and yummy as all get out. The vegetarian has oodles of veggies and is topped with herbs. SO good in general and particularly as leftovers. My other half legitimately gave me a single slice of the Blanco pizza with bacon and onions and ate the rest of the damn thing himself! Not only is the food delicious, but the store atmosphere is clean, classy and a super comfortable place to dine in, if you so choose. Much better than expected from what appears to be a little storefront in a plaza. I'd continue to grab pies from KPPII if Kaylee no longer worked there, and I think that's saying something considering we live nearly an...

The place is dirty.. the restrooms were offensive in the sense that they obviously do not prioritize them for cleaning. They smell bad, the corners have accumulated dirt in them. The odds are very high the lack of cleanliness in the restrooms translates into lack of cleanliness in the kitchen. I ordered Chicken/Brocollli Alfredo at 5:30 on a Saturday, August 29th. The dish did not provide enough Alfredo sauce making a later reheat not doable. Good size serving. Penne/Chicken were good but served up dry relative to sauce. Garlic bread was bitter and lousy taste. Side garden salad good. Won’t go there again due to poor cleanliness. BTW - very nice guy took my order but had a big, full, long beard. That’s pretty gross to see on someone handling food. If management reads this, please know you need to know the truth on all of this stuff. Your place could be so much better and bring in a lot more people, and I’m sure you have enough regulars in there who don’t care. I do and I won’t be coming back any time soon. Do you care about the quality of your food and...