Chipotle Mexican Grill — Restaurant in Downers Grove

This is by far my favorite Chipotle ever. I'm not sure if I've ever met the manager, but I'd like to thank them for their hiring practices, and here is why: When I got to a Chipotle, I like to have a little fun. Since I eat anything and everything put in front of me, I don't ever actually place an order. I just tell the first person to "surprise me". I try to do it in a fun way and explain they know best and under no circumstances will I be upset with their choice. I've had some pretty unique (and definitely not on the normal menu) meals made for me this way. Now nationwide, about 50% of the time I get a confused look at this point, sometimes with an outright refusal to make my meal unless I tell them if I want fajita veggies or not, etc. I chalk that up to someone scared they will upset the giant in front of them with an incorrect choice. I have never been upset. One guy tried to keep me on my toes by filling the whole bowl with just salsa... I took it in stride, admitted that I was indeed surprised, then ordered a bag of chips and went to town. Good times by all. But I digress. This store I'd say has close to a 90% fun ratio. Almost never do the employees get confused when I tell them to surprise me, to have fun with it, or ask them to dance with me while they make the food. I can't phase them. It's awesome. The turnover rate makes it difficult for them to always remember me, but it's ok, I love going there. So as I said I'd like to say CHEERS to the hiring manager, who I am sure is responsible for hiring employees that are actually capable of thinking for themselves and not just robots putting...

Untrained millennial half aed burrito rollers will give you too much, then when you politely suggest/ask/beg them to double roll it with another tortilla, you get a know-it-all, snarky blonde haired valley girl "it's fine, i'm a pro" remark. It only further infuriated me when the f** thing broke right in half, instead of saving it, she scooped off 1/3 and rolled a bunch of now soggy slop in a tortilla.

Ever taken all the ingredients in a burrito and just mixed em up and spooned em into a tortilla? No, right? RIGHT!!

If you're paying $8 for this garbage - it better be friggin artfully done, and with some customer service rather than some dumb finger painting major who's a "pro". You're better off at any other location - literally so many to choose from, if it's busy here (Lunch, Dinner) you will get terrible service, horrible food prep (when they roll it all together) and some a**hat college brat who knows everything and is too dumb to think for 2 seconds and screws everyone over.

Hopefully this kid cures cancer or something cause she need to head to Taco Bell to learn a thing or 2. Yikes. Check out the Chipotle on 22nd - just a few minutes more and HELLA good service there.

They get one star essentially since this is production food, it's all the same chain gang style, and it all depends on employee training and service and this place is absolute trash. HIGHLY RECOMMEND ANOTHER LOCATION, at least at busy hours - they get too flustered and can't handle stress. Safe space needed for these employees. SEnD...

We came in for a drink and a snack for the road. The guy working the line threw together a couple of mini quesadillas for us, and put them on the press.

At the register, we confirmed that we had two quesadillas and two drinks. She took payment and told us to wait, even though I just saw another guy grab our food off the press.

As we were about to step aside, my boyfriend questioned the price. Those mini quesadillas are just over $1 each, but he was charged $15. The register girl had decided to charge us for the girl's burrito behind us instead of the quesadillas.

Our food is still ready, and so are four other orders. The supervisor came over to do the refund, and still, no food. After refunding us, they told us they would bring out our food. I asked why we were still waiting when the food had been done before we paid the first time. Brushed off.

We went to fill our drinks, and waited. It was another 3 minutes before they brought out our mini quesadillas. At that point, we were fed up enough that we left.

In the car, we opened the foil around the quesadillas, and I discovered that sofritas was a bad choice. Half the quesadilla was glued to the foil, as the sofritas and most of the cheese had been pressed out of the taco-sized tortilla.

Needless to say, we won't ever be back to this location. They would do well to learn some customer service and food handling practices from the Chipotle restaurants...