McDonald's — Restaurant in Dry Ridge

If I learned anything from this experience, it’s that this location cannot handle mobile orders. It seems like none of the staff understand how to handle such a simple task and they communicate quite terribly. Me and my group had three mobile orders for pickup at the window , and then we had another order made at the window. Simple right? Three mobile orders which should have already been made, and then an order that was just placed, but no, it wasn’t that simple for this location, we were told that the manager said, despite us specifically choosing to order through a window, we would have to come inside to pick up our mobile orders. That was their first mistake. Then we roll up to the window where we get the order we placed at the window. We then tell them that we also have mobile orders for the window, in case they thought the mobile orders were pickup at the front. They then said they would be back with the order and left us there for TEN MINUTES. That was their second mistake. At that point we really could have gone inside and picked up our orders, and at ten minutes I took it upon myself to get out of the car and come inside to pick up the orders. I explained my grievances to the manager I spoke with and she seemed dumbfounded as if she didn’t know what her staff was doing. Was she not the one that told her staff for us to go inside? So did no one communicate to her that they said they’d get our order for us? Anyways, I gave them the three names of the mobile orders and out of the 3, I got ONE. Only ONE of the THREE orders had tickets, so they had no clue what was inside of the other moblie orders, or who they belonged to. No name, no code, nothing. That was their fourth mistake. I had to go out of my way for my group to text me their orders to confirm that what I would bring back was what they ordered. I grabbed the bags and drinks, got into the car, and started to drive away. You’d think that’s where it ended, but no, we open up one of the orders and the burger ordered was nearly unwrapped, smushed, and exposed at the bottom of the bag. At this point things were just ridiculous. I was fed up and I had my driver turn around because we had not just spend the past twenty minutes at this McDonald’s for that. I went inside and again, explained my grievances and had it remade. While they were remaking my order a kind woman who overheard my problem expressed to me that she had also had problems with this location and that she was frustrated. These people messed up 5 times, and although in the end we got what we paid for, it took them multiple tries to get there. It really was something so simple that could’ve been solved if this location did their jobs like they were supposed to and communicated better with...

Let me tell you something… this McDonald’s didn’t just serve me food — they served me purpose. I pulled into this glorious golden-arched kingdom after nearly losing all hope at the BP gas station of doom down the road. That BP was so slow, I started aging like a banana in the sun. I nearly grew a full beard waiting for the gas to pump. But then… like a shining beacon, this McDonald’s appeared. I walked in defeated, tired, emotionally drained… and within seconds, the staff treated me like royalty. I’m not even joking — one of the workers said, “Welcome in, my man!” and I felt that. I felt it deep in my soul. I ordered a 10-piece nugget meal with a large fry and a Sprite — and let me tell you — that tray hit the table like the Holy Grail descending from the heavens. That wasn’t a meal, that was a holy blessing, ordained by the fry gods themselves. Each bite was like a sermon. The Sprite? Crisp enough to baptize a man. And here’s the plot twist… I found the love of my life there. She was dipping her fries in a McFlurry, we locked eyes, and that was it. 3 months later — married. Right there in the booth by the soda fountain. Ronald McDonald was our witness. I cried. Avoid that cursed BP with its molasses-slow pumps and vibes of despair. Come to this McDonald’s, where dreams are fried to perfection, and true love is served with extra sauce. 10/10. Would get...

I went through the drive-they this morning at 10:22. I didn't get out of the drive through till almost 10:40. When I got to the pickup window, the girl tried to hand me an orange juice and water. Nope, not mine. Yes I'm sure. I got a #7 with large unsweet tea - lots of salsa. A few minutes later, my tea arrived. Luckily I tried it, and it was sweet tea. Waited for a few minutes, and eventually the girl came back. "This is supposed to be unsweet tea. No it's sweet tea, it's SUPPOSED to be unsweet. That's right, like with no sugar." Eventually comes back with the tea and a "please pull to the next window." Wait at the next window, and here ya go, bag of food out the window. Check before pulling away.... no salsa. So, I wait. I knock on the window. I knock again. I tap my horn, and knock again. I call... voicemail is full. 5 minutes later, manager comes to the window and I finally get my salsa. I explain what's been going on and get a sorry. Whatever. Drive away, and there's one little piece of sausage between the two sausage burritos. And my unsweet tea is suspiciously sweet. Good God. This time the phone rings. Same manager. Come do it again, since we screwed up so many times and you wasted all that time in the drive-thru.... let us waste some more over a $7 meal.

This place shouldn't even open the doors in the morning....