Wendy's — Restaurant in Dry Ridge

How can I start. Pulled in drive-thru at 1:35 PM got two window at 1:57 PM. Go figure all the food was cold. Nuggets was over cooked/cold and cold, hamburger patties was dried On the outside and dry on inside. French fries were cold and soggy. You could actually squeeze the fries and the oil would drip off. At least the beverage was cold. You figure over 20 minutes in the drive-thru the food would be hot and fresh. After I got back on I 75 I noticed this. I was not going to turn around and sit and wait no telling how long for my food. Should have been right first time. I just got off next exit with a McDonald’s went thru drive thru 6 cars in front of me ordered 2:14pm got my food at 2:20 pm. And threw the Wendy’s away. Told the lady at the window about my experience at Wendy’s and she comped my food for my troubles. Speedy service, hot food, and took care of a future regular customer. Wendy’s didn’t just screw up my order they lost my business. After looking at earlier reviews the current efforts to improve are not working. I do not see Wendy’s is concerned about this since it’s a ongoing issue. So now me and my 216 employees and now former Wendy’s customers will choose elsewhere to eat while we are...

What a shame this situation is. The building is new and very nice looking. But when I was there they had a skeleton crew I think they might have had two people working there. And in all fairness the employees were trying and working very hard and were very courteous but it just wasn't enough. There was a tremendously long line at both the drive-thru and inside. So I decided I would skip getting food but just go to the bathroom so then when I tried to go to the bathroom the lights were not working in the bathroom and it was pitch dark. I had left my phone in the car so I didn't have a flashlight source. So when I finally went to the restroom and got back in my car I noticed the line at the drive-thru was greatly reduced so I got in line and when I came up to the ordering spot the employee informed me that the drive-thru was closed that I needed to come inside. I just thought this was a ridiculous way to run a business and shameful. It has such great potential it's a good location and a really nice building and the people were nice but I don't ever want to see that place again and pun intended it put a bad taste in my mouth for most of the...

Very poor and rude service, first off we waited 30 in line before they finally took our order we get are food and sit down my burger is not at all what I ordered I go up to the front and politely ask if they could fix it and got nothing but disrespect back the teenager working the register asked what the name for the order I gave her the name she looked at it and told me what I ordered only came in a chicken sandwich I politely told her no it doesnt it comes in a burger and chicken sandwich which is why it's on the menu twice she finally told that lady to fix it then yells at me that I can throw the chicken sandwich away cause they can't take it back which I understand but she didn't need to say it in the rude and disrespectful way that she did I got my burger back and it's missing everything that's supposed to be on it so they charged me for the burger combo and gave me a kids cheeseburger back 100% wpuld not recommended this location unless you want to be treated...