Last Monday, I came in to get a smoothie and had enough points to get the $5 off my purchase. I told Ross that I wanted to apply that to my order before I paid. He told me to use my card to pay and that it would apply itself. After the transaction went through, I ended up paying the whole amount and inquired about the $5 off from the reward program that wasn’t applied. He told me I didn’t have enough points and I know I did. The other guy came up to assist and when he checked my points, he said I did have enough points for the $5 off. The guy called his manager and took my information so that way the situation would be taken care of. After actually talking to the manager in person, his resolution was that at least I still have the points for next time for $5 off and to remind them the next time I come in to give me my points for the transaction for this day that I didn’t receive as well. That wasn’t the resolution I was looking for and I definitely didn’t feel like a customer, I was treated more as if I was a headache to them. On top of that, my friend girl came in with me and she had the same amount of points as I had, yet she received her $5 off with no problem and just wish my experience would have been mirrored as hers was. I have no interest in returning after the lack of...
Read moreI came here on my lunch break ordered a wrap and smoothie and paid then was told they forgot they were out of lettuce and therefore had to refund me on that and I asked for soup instead but was told they also dont have that either. I ended up uprising my smoothie since I didnt have time to go elsewhere to get a real meal. I probably won't be returning her just due to the lack of actual food they have even though they are happy to charge you for it. I also had to ask him to do the refund while I was in the store, I guess he assumed I would leave and just trust the money would come back to my account. I was not given a recipt for this refund so I will be keeping an eye on my account to make sure it comes through. The employees were nice and atmosphere was OK but this wasn't a great reflection on them for my first and now only time...
Read moreI really enjoy this smoothie shop - when they actually open on time. I take a workout class not too far from this place and happen to finish class at 9:00am when they should be open. There aren’t too many smoothie shops around Dunwoody and a decent one at best but I feel like I’m flipping a coin to see if they are open. This place is really good but there’s been too many times I come in the morning and they aren’t open and I see folks walking up to a...
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