Moe's Southwest Grill — Restaurant in East Hempfield Township

I’m furious I can’t give zero stars.. the night shift on 4/15/2024 was absolutely distasteful and disgrace of representation for this company. To start, the customer service was BEYOND piss poor.. there was no greeting, communication or customer service displayed in the 10 minutes I was standing in the wait line. I didn’t even get their signature “WELCOME TO MOE’S”.. As the line started to decrease, I waited patiently for my turn to approach the ordering counter, be greeted with a warm smile (at the least) and enjoy a great meal! Unfortunately, that was not the case. After taking the previous customer in front of me, I still was not greeted. No warm smiles, welcomes. Etc. just cold bothered stares. No communication. While the 3 male staff members tried to clean up prep stations, chop up steak, to avoid taking my order. Eye contact was made, but no “I can help, whoever’s next!” Or “hi! Are you ready to order?” Just cold stares and returning back to duties that should be done AFTER closing.. (it was only but 7:20pm). As I continued to patiently wait to see if maybe they were just prepping the bar to make it easier for the next few orders or just protocol before taking the next customer they still REFUSED to acknowledge me.. a woman came from the back soon after and looked like she wouldve been kind enough to finally take my order! She asked the other male employee who is pictured below with glasses about if i was already taken of. But he said something quietly under his breath, she giggled and then proceeded to ignore me like the rest of the employees. At that point my patience had completely vanished and the frustration began to rise. i walked down to the register and asked if there was a supervisor on shift that i could speak to or a business email/number that i can contact. The male employee with red hair proceeded to inform me this is a private owned restaurant, there is no business email or number and insisted on invalidating clear business/company code refusing to give customer service and hospitality. His words were along the lines of to "you walk up to the counter. You do not need to be greeted or spoken to". Not only am I disgusted and disappointed with this crew, I am torn by this company and its poor choice of hiring employees who do not value or understand the core values and beliefs of true customer service and hospitality.

DO NOT GO TO THIS MOE'S IF YOUR LOOKING FOR BARE MINIMUM SERVICE WHILE TRYING TO ENJOY A MEAL!!!! YOUR EMPLOYEES ARE ABSOLUTELY...

Moe's was new - and it's always cool to check out a new place, so my girlfriend and I did. After having been there though, I have to say I'm not a real fan. I agree that the smaller-ish burrito places in the area - Robburitos, Neato Burrito, etc., are far tastier with generally better service. I just feel like Moe's misses on a few points - Menu - I can't be the only person who finds their menu, while humorous, to be kind of difficult to understand. Staff - No problems with the staff in general, just utter amazement that there are like 10 people back there and it's still not fast. Not fast at all. Similar places in my experience are pretty quick with half that staff count. 'Welcome to Moe's when you enter - I get that this is part of the charm of the place - they're supposed to say it when people come in - but man, I feel for those people who have to do that all the time. And it shows - it gets kind of not so upbeat pretty rapidly - which kind of defeats the purpose. Kind of Dry - For me, 2 things that make the burrito are the moisture and the even distribution of the flavors throughout. They got the last part, but it seemed difficult to jam a tasty sauce into the burrito itself. Some of the salsas they're famous for would be cool to throw inside - not after the fact when you'd have to deconstruct it. I believe you can get the queso (which is tasty) inside the burrito as well which would've helped but somehow got lost on me during the process.

Maybe chalk it up to being relatively new - but I'm going to give it some time...

I was very disappointed with the way management treated an employee yesterday I went in for lunch and a disturbance occurred with a patron and his family The young lady that was taking their order did so professionally , the family didn’t like they way the food was served I observed the young lady explain to the family how the food is displayed on the bowl the family wanted the food to be placed their way the young lady did her best to accommodate what they were asking for but it wasn’t good enough for them the Parton and the family were very rude and complained to the manager who in return told the young lady with a powerful voice that she needed to smile and that she was disrespectful I’m sitting in the lobby watching this all unfold the family were laughing at the young lady and the manager was very unprofessional I’m disgusted on how the young lady was being treated she did nothing wrong the Parton and his family were yelling obscenities while the young lady was clocking out Manager was very rude to his employee the young lady , this by far was taken out of context by the Parton and his family and the manager treating this young lady like she isn’t human was disrespectful and distasteful I can’t believe our own race still treats those of color disrespectful this by far is the very last time I will come to this establishment I pray for you all We...