Bruegger's Bagels — Restaurant in East Lansing

48 minutes. 10 minutes in line, and 38 minutes waiting for our order to be handed to us... sans bag, and when we got to the car...finding out it was incorrect.

Ok...now let me say this. It had been years since I have been to this location. However my wife and I had an appointment on the same block this morning, and she was reminiscing about her fondness for the place from back when she was in college. So we walked down and placed our order. She got a smoked salmon, and I got a Sriracha Honey Sunrise and a small coffee (I wanted large, they said they only did small, even though I saw the large cups, and it was listed on the board) We then went and stood with at least 30 people waiting for food. During this time I counted 6 doordash orders made, and 7 online orders fulfilled.

At one point there was a pile of 1/2 finished bagel sandwiches on the cutting board, but a 7 1/2 minute wait between seeing ANY orders completed. The cross contamination of the different types of bagels was pretty overwhelming and obvious.

I was never given my coffee, so waited 10 minutes until there was a lull in the line to ask the cashier, who then had to ask someone else if it was ok to give me the cup well I waited (Why have a self serve coffee station if it is not?)

I watched more than one potential customer get tired of waiting and ask for a refund and leave.

When we FINALLY received our order...the woman just slapped 2 wrapped bagels in my hand (no bag, no napkins) and they were HOT! But...we had been waiting over a 1/2 hour so we took them and walked to the car (realizing I paid for another 1/2 hour of parking waiting) and low and behold...my wife's Salmon was lacking multiple ingredients. No onions or tomatoes. And mine had such a small amount of cream cheese it was barely noticeable.

After waiting over 1/2 hour to get the first order, we just sucked it up and ate what we had, as no one has time to wait another 30+ minutes for them to fix it.

The food was fine. Not what we wanted, not what we ordered...but...it was fine.

I can't see going back anytime soon.

I highly recommend going back to ordering with the cooks and not at the cashier, as that seemed to make...

I did not even now there are Brugger’s bagels everywhere but my first time trying it was in East Lansing. My first time was very mediocre, I selected something I’ve never tried before which was their smoked salmon and I was skeptical about fish on bread but my second time around got better. First time it was very salty, and I couldn’t get half way though the sandwich and I just gave up. I believe whoever made this order perhaps put too many capers on the bagel and since it was my first-time eating capers, it was a lot for my tongue to handle. I have tried this type of bagel from other establishments, and I grew to like it. A year or so later, I came back to a Bruegger’s and it was good. So, it is probably just that first time, bad luck situation, but I have tried different options from this restaurant, and I do enjoy their bagels. Here, they offer breakfast and lunch options, assortments of bagels and cream cheeses, desserts, and sides. This place is on a busy street so parking could be a slight obstacle, so be prepared, but do...

First off the food here is really good and the cashier has been nothing but super nice to me when I order food. We ordered a sandwich with no bacon on it because my girlfriend is vegetarian. I realized that the sandwich had bacon on it and went back to ask them if they could remake the sandwich. I would never blame them for mistakenly putting the bacon on it, especially because this place is always really busy. However, everyone besides the cashier was extremely rude to me when I asked for it to be remade, asking “They can’t just take the bacon off?” And looking at me with looks on their faces. Again, I don’t blame the initial mistake, but it was handled extremely poorly. Eating vegetarian should be respected as a dietary restriction and not treated with rude behavior. My girlfriend can’t even eat bacon grease/fat, that’s why we asked for a remake. On top of this, the remake wasn’t even made right as they forgot the second egg on...