Subway — Restaurant in East Point

Wish I could give no stars. Made a mobile order like I always do at this location as a returning customer. I paid extra for a bottled drink. When i arrived they had a cup next to my order. I told the man there that i ordered the bottle. When i arrived he has just finished arguing with another woman who walked out saying she wasn’t going to do business there because he had her messed up. I guess he was still amped up from that argument but he kept going back and forth with me about me not paying for the bottle drink. I pulled out my receipt from my mobile order. He told me he didn’t care about my receipt, that my receipt didn’t matter, his receipt matters and that I made a mobile order. For one, if subway is promoting us to download the app to make mobile orders then why my receipt don’t matter? And if I PAID for my order especially paying for it on my phone why doesn’t my receipt matter. He finally gave in after putting on his glasses to see that i actually did pay extra for the bottle. He flagged the refrigerator, told me to ahead, and walked away. No apology. I felt very disrespected. I wish I would’ve gotten his name. But he kept my paper receipt. I always have a problem with this same guy about a drink. He acts like it comes out of his own pockets. He is very rude and unprofessional. He need to be retrained on customer service or find a different job. I will not be returning. I work down the street and all of my co workers go here for lunch. I’m telling them not to order from here again. I highly don’t...

The food is good (you basically make it yourself, very hard to mess up) but the customer service is HORRIBLE. I was not acknowledged at all when i came in. There was no one else in the store but me and two employees but I had to wait 20 minutes before anybody said a word to me and it was only because I spoke first. When I asked the male employee if they were just doing just online orders or closing early since I had just be standing there and he said they were "busy", again there was no one there but ME and he wasn't actually doing anything but walking back and forth. The male employee that was there gave me nasty stares from the time i walked in and the female employee snatched my coupon and refused to acknowledge anything I was saying to her at the register to the point I had to get loud for her to even respond. 1/10 would NOT recommend going to this subway if you don't want to be looked at weird and...

After reading the reviews I see that I am not alone in my assertion that this is a very clean and convenient subway, However their staff is extremely rude and unprofessional.When I’m ordering my food I prefer the employee not be literally talking on his earpiece so that I now think he’s talking to me. Then when I reply to His Weird comment, because I have no clue that he is on the phone. I definitely don’t need the employee to get upset and say I’m not talking to you, as if I should know he’s not talking to me the customer that is ordering a sub.I know we’re in a the middle of a pandemic and I know that it’s hard to find good help but I assure you there is someone that needs and wants a job. I can almost guarantee you they will offer better customer service than What I experienced today from the individual with the dreads and the gold teeth. Signed, Black woman that wants us...