Chick-fil-A — Restaurant in Edinburg

We have been doing business with Chick Fil a for years... We have always paid with a charge slip... I usually sign for my school and turn in the receipt to my campus first thing on the following day.... today was nothing like that!! I called at 7am and placed my order for 14 meals, immediately the lady on the phone was rude with the responses she was giving me when I asked questions about options and pricing... so the lady (The Catering Manager) took my order as rudely as possible and when I asked her if I could have Med cups instead of the can she insisted on giving me.. she said “ well I am going to give them to you half empty then” I was in shock so I said okay fine if that’s what the meal comes with! I just didn’t want come, I wanted lemonade instead for the kiddos. So I asked her if I could have juices she said no that the combo didn’t come with juices... when I finally show up to pick up the order... the order was 1 hr late and she didn’t allow me to take my food unless I paid with a check, P.O. or cash... I explained that I was going to charge it to the school. She was not interested in listening to me or helping me out at all. I did everything in my power to get the PO number from my campus but was unsuccessful. I explained to her that I have been doing this for years And I didn’t know that rules had changed if that was the case. She refused to give me the food and I had to pay out of pocket and left with...

I understand that as a fast paced drive thru, workers try to hurry but I feel like the entire part of customer service is having good listening skills. I speak from experience in customer service I. The food industry for 5 years. I made myself very clear and asked that I do not receive a top, straw, nor a bag with my order because I’m trying to reduce the amount of plastic that’s being sent to oceans and landfills. I get to the window and I receive all the things I didn’t ask for plus the wrong drink. I got a lemonade when I asked for an iced tea. I still was handed the bag with all the things and they couldn’t receive it back because of sanitary reasons. There I am taking out all of the plastic forks I’ve been given by other restaurants that don’t know how to listen. That’s why our world is so toxic and all of our foods contain micro plastics and animals are dying by consuming...

My son and I were waiting at the drive thru at lunchtime and it was so busy and extremely hot outside, and right before we were next to pull up, my car over heated. The radiator hose had busted. The young ladies outside immediately went to call someone inside to come help us. Then here comes the manager Sam to the rescue. He began to help my son push my vehicle out of the way. An employee came out to help him also. What I’ve read before about Chik-filA employees helping people who need a helping hand in others states, is so true here also at Chik-filA in Edinburg on 107. Thank you to manager Sam and his employee for being our angels on Tuesday. Without them we’d make other customers late to there jobs. Oh, and we did go back to get our Chik-FilA lunch. And the manager gave my son and I 2 free salad gift cards. Thank you again Chik-filA for hiring careing and...